ComplaintsforYellow Pages Premium
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/05/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
We did not sign up for anything with this organization. They called 7/1/22 and instructed to take us off any call list. Again, they call on 7/5/22. This organization was emailed to remove us from any call list or any list. We do not use or need their services.Business response
07/06/2022
We are in receipt of complaint #******** from Ms. ***** ******* of ********* industrial Supply. We have placed ********* Industrial Supply on our do-not-call list. This company has not paid anything so there is nothing to refund. We are sorry for any inconvenience that this may have caused Ms. ***** ******* and hope that this resolution is satisfactory to her. If there are any further questions and/or concerns, please contact me. If we do not hear anything further, we will assume that the complaint is resolved. Thank you, Chloe M****** Customer Care Representative Yellow Pages PremiumCustomer response
07/06/2022
This was supposed to occur the first time. Regards, ***** *Initial Complaint
05/02/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Received a call by an agent posing as representing the yellow pages, calling for confirmation of a non-renewal of services for a yellow pages listing. In the past we have run a listing with Yellow Pages ******, however we have never conducted business or formed a contract with Yellow Pages Premium, a misleadingly similarly named entity. Caller indicated that the confirmation was to ensure service did not continue beyond May 2022 before forwarding to an authorization call, which did not include any of the above information. Weeks later, we have received an invoice (#******) for $569.99 for an 'online service fee' line item. Upon calling Yellow Pages *********, a representative falsely asserted that they had provided advertising for our business for the year prior. We have no interest in receiving such services from this entity regardless. This entity clearly capitalizes off of businesses confusing them for legitimate past and current services with Yellow Pages ****** in order to trick recipients into verbal recordings. We do not want any service or relationship with this business and request that the invoice be voided and that their agents and representatives do not contact our business again.Business response
05/03/2022
We are in receipt of complaint #******* from Mr. ***** ****** of ********* ********* **********. We have voided the outstanding balance owing on Invoice # ****** and have placed ********* ********* ********** on our do-not-call list. While we did in fact provide a service and spoke to Mr. ******, we will accept his explanation that he was confused and will not charge the company for the work provided. At Yellow Pages Premium, our goal is to provide a high quality service while maintaining our clients' satisfaction by helping them to maximize their advertising budget, allowing them to reach a wide audience and improve and grow their businesses. We are sorry for any inconvenience this may have caused Mr. ****** and hope that this solution is satisfactory to him. If there are any further questions and/or concerns, please do not hesitate to contact me. If we do not hear anything further, we will assume that this complaint is resolved. Thank you,Chloe M******Customer Care RepresentativeYellow Pages PremiumCustomer response
05/03/2022
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Regards, ***** ******
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
90 State St Ste 700
Albany, NY 12207-1707
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.