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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/15/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
i purchased rear shocks on 10/25/22 for $555.52 they told me the store i went to store 5969 in rensselaer and they did not have the parts but they ordered it for me and said i can pick it up at another store in Albany NY. an hour later they call to say the parts were out of stock and they will issue a refund. Two months later there is no money back on my card, i went to the store , the store manager did not help they directed me to district manager Todd B**** who i left a message with no response. they basically are charging me for an order that i never picked up. I want my money back $555.52 plus the interest rate of $41.62.Business response
01/04/2023
BBB spoke with the manager who stated that the refund was processed before the complaint was filed.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.