ComplaintsforRTS Construction, Inc.
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Complaint Details
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Initial Complaint
05/08/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unresolved
I have listed a detailed breakdown of the transaction with RTS Construction. Basically, I provided us with a price and we agreed to the project. Shortly into the project, we realized that we were paying him more than the work he was producing. He informed us that he gets paid on an hourly rate and the quote he gave us of $24,000 was not a factor as the job could have been $15,000 or $50,000. He doesn't know until he begins working. Well if that was the case, we would not have hired him. We tried to work things out and have him just complete the portion of what he started and then move on. He gave us a number of $18,000 to $20,000 which was going to be for 1/2 of the job we initially hired him for. When he started to work on that final piece, he said the job was actually going to be $33,000 but would give us a credit of $11,000. Who gives a credit on work done. All in all, we paid $24,600 for 1/2 of the work. He charged us for 5 days that the men were not there and I have text messages from Russ saying that they would not be there. The detailed outline may help see what happened. In the end, he just kept changing his price, was never on the job and I would never have hired someone to work on an hourly basis. I was not willing to work in any way with us and just threatened us with law suits. We have built homes in the past and have worked with many people. Never have we experienced anything like this before. Truly a scam and very unfortunate.Business response
05/09/2023
We have reviewed the information provided and we take every customer complaint/concern seriously. Unfortunately, due to an ongoing legal case we cannot respond to the information in this context. Respectfully Submitted, Russell S*******, Owner RTS Construction and Remodeling, LLCCustomer response
05/10/2023
It should be noted that RTS Construction was paid in full and I have not received or been approached in regards to Legal Action so therefore I do not know why the response from RTS Construction was stated as is. Thank You, ***** *******Business response
05/10/2023
Please see our last response dated 5-9-23.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.