ComplaintsforWelsh Sanitation

• Initial Complaint

  09/08/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I cancelled this garbage company for raising their prices with no notification during the first week of August 2022. They initially sent out a letter back in April when they bought out another company, saying that their rates would remain the same. Then they increased them significantly and never notified anyone. Though I canceled the first week of August, they just sent me a bill for 3 weeks of August. I am willing to pay for the one week I used them but not all 3 weeks. The bill also included a missed payment from ****. I paid for **** in advance with my payment for **** and I have attached proof from my credit card statement. When I called to ask, they said I paid $29 for **** (the entire fee) but somehow still owe them that payment. It doesnt make sense and they were unwilling to explain. Its also strange to me that they never mentioned missing **** before I cancelled. I need them to recognize that I paid for **** (again, proof below that I actually paid for **** a month in advance). I also need them to just bill me for the one week I used them in August. After the first week of August they had already picked up the cans and I was already using a different garbage service.

  Business response

  09/09/2022

  Good afternoon,

  We apologize for the inconvenience with the bill, I have attached a history run down of all of the transactions since becoming your sanitation company April 2022. The price increase applied to all accounts went into effect 7/1/22 which brought all customers to Welsh Sanitation rates. After looking through your account thoroughly, I noticed the payment in May that you sent receipt for was actually applied to April and May bills not May June bills. We did end your service with the last pick up being 8/3/22 and issuing a credit of three weeks on your bill. I have combed through your bill and find all charges and credits given are accurate.

  Customer response

  09/12/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  So my payment made for two months in *** was applied to ***** and ***, yet I had already paid for ***** via Superior Waste. I was set up for auto payments with them since July of 2021. I didnt even get a letter about you guys buying them out until after my bill for ***** was paid. If something  got lost in the change over, I hardly see how thats the responsibility of the customer. In that initial letter, I was also informed that the rates would remain the same. Can you provide proof that you sent me a notice about a rate increase? I appreciate the credit for the 3 weeks you were trying to charge me in August after I canceled. 

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  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business response

  09/13/2022

  We did go ahead and speak to a representative over at Superior who confirmed your last payment on 3/16/22 through autopay for services rendered by them in March. Your billing with us did start in April in which your payment did cover. In our welcome letter we never stated we would or would not honor and keep Superior rates or for how long we would keep them. We apologize for the misunderstandings happening but do believe we have cleared it up. The previous response does have a full print out attached of all of the charges and credit on your account since starting.

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