ComplaintsforTwin City Ambulance

• Initial Complaint

  05/16/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company subcontracted a collection with ******* *********** on a bill dated 04/04/2022 for an older bill from 06/12/2017 for my ex-stepdaughter ****** **********. I have contacted the company to let them know that I am not responsible for the bill even though she was covered under both her mother's state insurance and my own insurance at the time. Her mother or father is responsible for her health care bills even though I was kind enough to provide insurance for her when her mother and I were married. The representative was very understanding and said she would make note, contact her supervisor and tell the collection company that I am not the responsible party. Every time I call back to check on progress, the supervisor is out and I am told I would be contacted when the issue is resolved. As of yet, no contact and the supervisor, like I mentioned, is always out or off. This is BBB information. I had filed a complaint concerning ******* *********** to remove it as they are the collection agency on my report.

  Customer response

  05/16/2022

  Dear Sir or Madam:
  This is in relation to another company (complaint #********) that Twin City Ambulance has subcontracted to collect the debt. I have contacted both companies in regards to the issue and had been given assurances of correction by ******* ***********, see the aforementioned complaint, as soon as Twin City contacts them. Yet the supervisor that the assistant I keep speaking to is never in or away for the day and I receive no contact back from either company. I had attached a copy of that complaint with ******* *********** in my original submission to you if you would like to look at it.
  So I gather without addressing both companies the issue will not be resolved. That is why I addressed both of them with you as it has helped me in the past.
  
  Sincerely
  
  ******* ********

  

  Business response

  06/07/2022

  Tell us why here..We have attempted to review the circumstances of this claim, however due to the age of this claim we are very limited in what we have access to. 
  
  
  It appears that the complainant's ex stepdaughter was transferred by ambulance on 6/12/2017. Service was billed to the patient's primary insurance company the same month. 
  
  
  On 7/13/2017 our billing service received a denial from **** ***** **** ****** *****). Our billing service reached out to **** on the same day to inquire about the denial. The **** representative stated that they had not received a Coordination of Benefits (COB) from the subscriber. In practice, this would make it difficult for **** to determine if they were the primary payor on the claim.
  
  
  It appears that **** ultimately determined that they were primary and made a partial payment on the claim on 8/22/2017. Invoices were then sent to the patient's address for the remaining balance. 
  
  
  It also appears from the call notes that collection attempts were made by our billing service until 3/26/2018. At or about that time the claim was forwarded to a third party collections agency. (******* ***********)
  
  
  Since the patient was a minor at the time of the call and was a beneficiary on the complainant’s insurance policy, the responsibility for unpaid portion of the claim fell on the policyholder. In this case the complainant.
  
  There are no additional notations in the trip details for over four years.
  
  
  It is clear that the responsibility for the original claim fell on the complainant as he was the policyholder at the time service was rendered, and his ex stepdaughter was a beneficiary on that policy. While we accept that the responsibility may have shifted to another party as part of his divorce settlement, we were never presented with any documentation of such prior to the claim being sent to collections.
  
  
  Since Twin City has long since closed the books on this claim, the complainant must work directly with ******* *********** to get the matter resolved. 
  
  
  Alternatively, if the complainant can provide our billing service with documentation from the courts establishing the responsibility of another party, or if he can convince the responsible party to contact our billing service to assume the billing, we will make a good faith effort to work with ******* *********** to close out the claim.
  
  
  Also, Twin City does not directly report to any credit bureau. Any notifications to the credit bureaus must be done through ******* ***********. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩