ComplaintsforAlliant Capital Management, LLC

• Initial Complaint

  07/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have left multiple messages to stop all automatic withdrawals. Nobody has returned calls . Wish to Cease and desist all communications from this collector . They may only contact me via mail.

  Business response

  07/11/2024

  
  Thank you for the opportunity to respond to Ms. ********’s complaint regarding this issue.
  Upon receipt of this complaint, we did an in-depth investigation into the consumer’s issue.
  We do not have an account for this particular consumer, but there is an account that her phone number
  is attached to. While we do see that the consumer called us twice, once on July 1, 2024, and the second
  call on July 2, 2024,(at 8:37 AM EST) we had not had time to call her back before she filed this complaint
  on July 2, 2024,(at 9:24 AM EST)
  Telephone attempts were made to communicate with the consumer from April 14, 2024, through April
  29, 2024. This account has had no activity on it since 2022.
  The automatic withdrawals were canceled for this account on July 2, 2024(at 8:46 AM EST).
  The contact numbers on this account have all been made inactive and the account will be returned to
  our client. The consumer will receive no further communication from our company, and it will be up to
  our client as to how they wish to proceed.
  We would like to apologize to Ms. ******** for any inconvenience this may have caused her.
  Thank you for the opportunity to respond and hopefully resolve this matter. If there are any additional
  questions regarding this matter, please feel free to contact us.
  Regards,
  Compliance Department
  Alliant Capital Management
  

• Initial Complaint

  06/22/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  ********/Alliant management calls my phone and it picks up as spam this is the first time I hear from this company they leave a voicemail before I can check the voicemail they call my husband I have no idea how they even got his number and tell him I have loans how that are delinquent the payment amount etc all my personal information without my consent when I call the man back asking about the loan cause I have no idea what he is talking about he is very rude can’t tell me where the money from the loan was put etc so I ask for the documentation of when the loan was taken out he said it was online and they are now the collector trying to collect but o have never been notified of a delinquent loan and to give my personal info to anyone but me o think is a violation of privacy..

  Business response

  07/02/2024

  
  RE: ****** ******* – Complaint #********
  Dear ****:
  Thank you for the opportunity to respond to Ms. *******’s complaint regarding this issue.
  Upon receipt of this complaint, we did an in-depth investigation into the consumer’s issue.
  The accounts in question were placed in our office for the purpose of collections on June 20, 2024.
  On June 21, 2024, initial demand notices with 1692g disclosure were sent to the consumer.
  On June 21, 2024, multiple communications between the consumer, the consumer’s spouse and our
  associate took place.
  In regard to our associate calling other people regarding this account, we are allowed to call third parties
  and relatives in order to obtain location information for the consumer for the purpose of contacting her
  in regard to her business matter.
  To the issue that the consumer has with our company speaking to her spouse, please see attached
  below from the FDCPA:
  (d) “Consumer” defined
  For the purpose of this section, the term "consumer" includes the consumer's
  spouse, parent (if the consumer is a minor), guardian, executor, or administrator.
  15 USC 1692d
  All of the consumer’s phone numbers have been made inactive and she will receive no further
  communication from our company as she has requested. The accounts in question will be returned to
  our client and it will be up to them as to what direction they decide to go in.
  
  Thank you for the opportunity to respond and hopefully resolve this matter. If there are any additional
  questions regarding this matter, please feel free to contact us.
  Regards,
  Compliance Department
  Alliant Capital Management

• Initial Complaint

  06/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This debt collector keeps calling me trying to get information on someone I’m related to, I asked them to stop calling me and only a few days later they called me again. This is harassment at this point and if I receive another call from this company which I have NOTHING to do with then I will look into further action. I am not obligated to tell you any information about anything so FIGURE IT OUT YOURSELF ANOTHER WAY.

  Business response

  06/24/2024

  
  Thank you for the opportunity to respond to Ms. *******’s complaint regarding this issue.
  Upon receipt of this complaint, we did an in-depth investigation into the consumer’s issue.
  Telephone attempts were made to the number provided on the complaint on June 3rd, June 6th, and
  June 12th, all in the year 2024. The purpose of these calls was to gain location information on a
  consumer who has a personal business matter in our office.
  On June 6, 2024, Ms. ******* did call in and state to our associate that she wanted her number
  removed. Our associate did remove a number. Unfortunately, it was not the number that belongs to Ms.
  *******. We did call her one more time and she called us back to state that she had already told us
  not to call her again. At this time, the proper number was made inactive.
  As per our companies policies and procedures, the associate has been disciplined for his error.
  We respectfully apologize for our mistake and Ms. ******* has not nor will not receive any further
  communications from our company.
  Thank you for the opportunity to respond and hopefully resolve this matter. If there are any additional
  questions regarding this matter, please feel free to contact us.
  Regards,
  Compliance Department
  Alliant Capital Management
  

• Initial Complaint

  06/09/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Repeatedly getting phone calls as well as all my family members and they just say they are trying to locate me. They do not identify themselves as a debt colllector.

  Business response

  06/18/2024

  
  Thank you for the opportunity to respond to Mr. ****’s complaint regarding this issue.
  Upon receipt of this complaint, we did an in-depth investigation into the consumer’s issue.
  The account is question was placed in our office for the purpose of collections on March 26, 2024.
  On March 28, 2024, an initial demand notice with 1692g disclosure was sent to the consumer.
  Telephone attempts were made to communicate with the consumer from March 28, 2024, through May
  14, 2024. These calls were made with the intention of speaking with the consumer and/or gaining
  location information for the consumer for the purpose of communicating with him.
  Regarding Mr. ****’s issue of Alliant Capital Management’s associates not identifying ourselves as debt
  collectors. Stating that we are debt collectors to anyone other than the consumer after doing a right
  party verification would be considered third party disclosure. This also applies to any voicemail
  messages that we leave.
  Thank you for the opportunity to respond and hopefully resolve this matter. If there are any additional
  questions regarding this matter, please feel free to contact us.
  Regards,
  Compliance Department
  Alliant Capital Management.

• Initial Complaint

  05/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Acct**** We received an alert from ********** regarding an account in the name of & belonging to ****** *****. It appears that ALLIANT CAPITAL MGT is in possession of the account but has not submitted any proof of the right to claim the legal title. We did not authorize ALLIANT CAPITAL MGT to hold the account. I need further clarification of your possession and who authorized this without the consent of the Executor Office. Additionally, if you don't have any proof of this, we would like to further connect with you as you have agreed to be our agent and we graciously accept your role and welcome you to do what is in our best interest. We will send over an updated agreement for possession of trust property.

  Business response

  06/06/2024

  
  Thank you for the opportunity to respond to Ms. *****’s complaint regarding this issue.
  Upon receipt of this complaint, we did an in-depth investigation into the consumer’s issue.
  The account is question was placed in our office for the purpose of collections on March 26, 2021.
  On March 29, 2021, an initial demand notice with 1692g disclosure was sent to the consumer.
  Telephone attempts were made to communicate with the consumer from April 14, 2024, through April
  29, 2024. This account has had no activity on it since 2022.
  Alliant Capital Management has never reported anything to any credit reporting agencies, and thus
  cannot remove anything from the consumer’s credit reports. Furthermore, while we would like to assist
  the consumer with this issue, we are not familiar with some of the verbiage used in the complaint. Our
  efforts to look into these have turned into dead ends. If the consumer would like to clarify her issues, we
  would gladly continue to look into this further.
  Thank you for the opportunity to respond and hopefully resolve this matter. If there are any additional
  questions regarding this matter, please feel free to contact us.
  Regards,
  Compliance Department
  Alliant Capital Management

  Customer response

  06/06/2024

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Regards, Please be advise that you stated that the account place in you office, but we have proof that you Alliant Capital MGT purchased this ALLEGED debt. We want to thank you for your business and would like no further communication from Alliant Capital MGT.  ****** *****

• Initial Complaint

  04/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I keep receiving calls from them, but they only say they are calling to "confirm my location" and do not say anything else. They should be saying it is a business matter or a bill collector like any other bill collector. This is misleading people into calling them back and should be illegal, if it isn't already.

  Business response

  04/16/2024

  
  Thank you for the opportunity to respond to Mr. ********’s complaint regarding our contacts.
  Upon receipt of this complaint, we placed the account in a complaint status, we notified our client of the
  complaint, and began our investigation. The following is a summation of that investigation.
  The account in question was placed with our organization on March 1, 2024.
  On March 4, 2024, an initial demand notice with 1692g disclosure was sent to the consumer.
  Since the addition of Regulation F by the Consumer Financial Protection Bureau in November of 2021, it
  is illegal for a debt collector to mention that they are trying to collect a debt on any voicemail or prior to
  verifying the identity of an individual on a live call. This would be considered 3rd party disclosure.
  On March 13, 2024, one of our associates made 3 telephone attempts to 3 separate numbers on the
  account in order to establish contact with the consumer. A total of 3 messages were left on this date.
  The purpose of these calls was to speak to the consumer or to obtain location information on the
  consumer so as to be able to communicate with him. This is in the confines of what we are allowed to
  do according to the FDCPA. Please see below.
  § 804. Acquisition of location information
  Any debt collector communicating with any person other than the consumer for the purpose of
  acquiring location information about the consumer shall --
  (1) identify himself, state that he is confirming or correcting location information concerning the
  consumer, and, only if expressly requested, identify his employer;
  (2) not state that such consumer owes any debt;
  
  (3) not communicate with any such person more than once unless requested to do so by such
  person or unless the debt collector reasonably believes that the earlier response of such person
  is erroneous or incomplete and that such person now has correct or complete location
  information;
  (4) not communicate by post card;
  (5) not use any language or symbol on any envelope or in the contents of any communication
  effected by the mails or telegram that indicates that the debt collector is in the debt collection
  business or that the communication relates to the collection of a debt; and
  (6) after the debt collector knows the consumer is represented by an attorney with regard to the
  subject debt and has knowledge of, or can readily ascertain, such attorney's name and address,
  not communicate with any person other than that attorney, unless the attorney fails to respond
  within a reasonable period of time to communication from the debt collector.
  15 USC 1692c
  At this point, the account in question has been placed in a sequestered status. Our client is aware of the
  complaint, but it is up to our client to make their own determination on how to proceed with the
  account. The consumer will receive no further communication from our company.
  We wish to apologize to Mr. ******** for any inconvenience he feels he was caused by our attempts. It
  was not our intent to upset him but merely to establish contact regarding this matter.
  Thank you for the opportunity to respond and hopefully resolve this matter. If there are any additional
  questions regarding this matter, please feel free to contact us.
  Regards,
  Compliance Department
  Alliant Capital Management

• Initial Complaint

  03/26/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company is contacting and asking for information on my whereabouts. I have never received anything in writing from this company to validate any debt. I want a cease and desist on this company from contacting me or anyone associated with my phone. They can mail information if there is some but not scare tactic phone calls.

  Business response

  04/08/2024

  
  Thank you for the opportunity to respond to Mr. ***’s complaint regarding our contacts.
  Upon receipt of this complaint, we placed the account in a complaint status, we notified our client of the
  complaint, and began our investigation. The following is a summation of that investigation.
  The account in question was placed with our organization on March 21, 2024.
  On March 22, 2024, an initial demand notice with 1692g disclosure was sent to the consumer.
  On March 26, 2024, one of our associates made 5 telephone attempts to 5 separate numbers on the
  account in order to establish contact with the consumer. A total of 5 messages were left on this date.
  The purpose of these calls was to speak to the consumer or to obtain location information on the
  consumer so as to be able to communicate with her. This is in the confines of what we are allowed to do
  according to the FDCPA. Please see below.
  § 804. Acquisition of location information
  Any debt collector communicating with any person other than the consumer for the purpose of
  acquiring location information about the consumer shall --
  (1) identify himself, state that he is confirming or correcting location information concerning the
  consumer, and, only if expressly requested, identify his employer;
  (2) not state that such consumer owes any debt;
  (3) not communicate with any such person more than once unless requested to do so by such
  person or unless the debt collector reasonably believes that the earlier response of such person
  is erroneous or incomplete and that such person now has correct or complete location
  information;
  (4) not communicate by post card;
  
  (5) not use any language or symbol on any envelope or in the contents of any communication
  effected by the mails or telegram that indicates that the debt collector is in the debt collection
  business or that the communication relates to the collection of a debt; and
  (6) after the debt collector knows the consumer is represented by an attorney with regard to the
  subject debt and has knowledge of, or can readily ascertain, such attorney's name and address,
  not communicate with any person other than that attorney, unless the attorney fails to respond
  within a reasonable period of time to communication from the debt collector.
  15 USC 1692c
  At this point, the account in question has been placed in a sequestered status. Our client is aware of the
  complaint, but it is up to our client to make their own determination on how to proceed with the
  account. The consumer will receive no further communication from our company.
  We wish to apologize to Mr. *** for any inconvenience he feels he was caused by our attempts. It was
  not our intent to upset him but merely to establish contact regarding this matter.
  Thank you for the opportunity to respond and hopefully resolve this matter. If there are any additional
  questions regarding this matter, please feel free to contact us.
  Regards,
  Compliance Department
  Alliant Capital Management

• Initial Complaint

  03/25/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  They called a work number. I did not authorize for this to happen as I can be in huge trouble to get personal calls on a government business line. My number is provided on the original loan.

  Business response

  04/02/2024

  
  
  Thank you for the opportunity to respond to Ms. *****’s complaint regarding our contacts.
  Upon receipt of this complaint, we placed the account in a complaint status, we notified our client of the
  complaint, and began our investigation. The following is a summation of that investigation.
  The account in question was placed with our organization on March 22, 2024.
  On March 25, 2024, an initial demand notice with 1692g disclosure was sent to the consumer.
  On March 25, 2024, one of our associates made 4 telephone attempts to 4 separate numbers on the
  account in order to establish contact with the consumer. A total of 4 messages were left on this date.
  The purpose of these calls was to speak to the consumer or to obtain location information on the
  consumer so as to be able to communicate with her. This is in the confines of what we are allowed to do
  according to the FDCPA. Please see below.
  § 804. Acquisition of location information
  Any debt collector communicating with any person other than the consumer for the purpose of
  acquiring location information about the consumer shall --
  (1) identify himself, state that he is confirming or correcting location information concerning the
  consumer, and, only if expressly requested, identify his employer;
  (2) not state that such consumer owes any debt;
  (3) not communicate with any such person more than once unless requested to do so by such
  person or unless the debt collector reasonably believes that the earlier response of such person
  is erroneous or incomplete and that such person now has correct or complete location
  information;
  (4) not communicate by post card;
  
  (5) not use any language or symbol on any envelope or in the contents of any communication
  effected by the mails or telegram that indicates that the debt collector is in the debt collection
  business or that the communication relates to the collection of a debt; and
  (6) after the debt collector knows the consumer is represented by an attorney with regard to the
  subject debt and has knowledge of, or can readily ascertain, such attorney's name and address,
  not communicate with any person other than that attorney, unless the attorney fails to respond
  within a reasonable period of time to communication from the debt collector.
  15 USC 1692c
  ACM wishes to apologize to Ms. *****. None of the numbers that were provided for us to call stated that
  we were not allowed to contact them or that any of them were government lines.
  At this point, the account has been placed in a sequestered status. Our client is aware of the complaint,
  but it is up to them to make their own determination on how to proceed with the account. The
  consumer will receive no further communication from our company.
  We wish to apologize to Ms. ***** for any inconvenience she feels she was caused by our attempts. It
  was not our intent to upset her but merely to establish contact regarding this matter.
  Thank you for the opportunity to respond and hopefully resolve this matter. If there are any additional
  questions regarding this matter, please feel free to contact us.
  Regards,
  Compliance Department
  Alliant Capital Management

• Initial Complaint

  03/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I verbally discussed paying back my loan @ $50 a month with the offer of a 50% percent settlement any time during the contract i did not sign the contract but Alliant Capitol Management collected 3 months without my signature. I tried contacting them by phone but encountered 3 different numbers with voice mail saying that they will call you back and they also have a help email that when used promps up a new contract without talking with any human customer service representative and no way to ask for any adjustment

  Business response

  03/21/2024

  
  Thank you for the opportunity to respond to Mr. ******’s complaint regarding our contacts.
  Upon receipt of this complaint, we placed the account in a complaint status, we notified our client of the
  complaint, and began our investigation. The following is a summation of that investigation.
  The account in question was placed with our organization on November 30, 2023.
  On December 1, 2023, an initial demand notice with 1692g disclosure was sent to the consumer.
  On December 8, 2023, one of our associates spoke with the consumer and an arrangement was set up.
  On March 11, 2024, we received the BBB complaint from Mr. ****** and, according to our company’s
  policy, the arrangement was cancelled.
  On March 12, 2024, at 3:03pm, the consumer called in and spoke to one of our associates. He inquired
  as to what the balance was and if there was a settlement option. Options were discussed and an
  arrangement was reached. Unfortunately, the consumer did not follow through with this arrangement.
  We are still open to communicating with Mr. ****** if he should wish to call us.
  We wish to apologize to Mr. ****** for any confusion that there may have been while dealing with any
  of our associates.
  Thank you for the opportunity to respond and hopefully resolve this matter. If there are any additional
  questions regarding this matter, please feel free to contact us.
  Regards,
  Compliance Department
  Alliant Capital Management
  2 1 0 J o h n G l e n n D r i v e S u i t e 1 0 | A m h e r s t , N Y 1 4 2 2 8
  

• Initial Complaint

  02/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On 2/29/2024 I received a phone call from a representative of this company looking for my wife. I advised the caller that my wife was not here and was concerned with the manner that my phone number got connected with my wive's account. I was told to "Get a Life". I consider this to be harassment and abuse. As a disabled Veteran suffering from PTSD I do not need collection agencies calling me for something that is not mine. Additionally, I pledged my life to defend the freedom of the bozo who called me so to tell me to "get a life" is extremely disrespectful.

  Business response

  03/13/2024

  
  Thank you for the opportunity to respond to Mr. ******’ complaint regarding our contacts.
  Upon receipt of this complaint, we placed the account in a complaint status, we notified our client of the
  complaint, and began our investigation. The following is a summation of that investigation.
  We do see where one of our associates acted in a way that ACM does not condone. We train all of our
  team members to be respectful and sympathetic to the consumer’s needs and situations and this was
  not done with Mr. ******. Our associate has been disciplined according to our policies and procedures
  and has been put through a retraining period which he has successfully completed.
  We wish to apologize to Mr. ****** for any inconvenience or disrespect he feels he was caused by our
  communications with him. It was not our intent to upset him but merely to establish contact regarding
  this matter.
  Thank you for the opportunity to respond and hopefully resolve this matter. If there are any additional
  questions regarding this matter, please feel free to contact us.
  Regards,
  Compliance Department
  Alliant Capital Management

  Customer response

  03/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ******
  
  
  
  
  

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