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Complaint Details
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Initial Complaint
07/11/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received a debt letter from American Cordius about a debt it claims I owe from ******. While I have a ****** account, the claim is tied to a claimed refund for something I allegedly sold. I don't sell anything online. The letter states I owe $120.28. I've never even received a letter from a buyer (again, I don't sell anything online). Please have American Cordius cease the collection of a fraudulent debt. The letter received has a reference # of ******** and what I'm guessing a ****** account # of *******************. Per the ****** website: "Your ****** account is not identified by an account number or ID. Your account is identified by the email address or mobile number that you log in with." This company knows this information and is defrauding people by moving forward with collection. I'd like enforcement of the debt stopped as it is not mine.
Business response
07/12/2024
ID # ********
To whom it may concern,
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
Thank you for contacting us regarding Mr. ******’s concerns. We would like to inform Mr. ****** that American Coradius International LLC, works on behalf of ******, Inc., to collect delinquent balances. Therefore, we respectfully disagree with the assertion that we are attempting to scam consumers.
Based on the issues presented to the Better Business Bureau by Mr. ******, American Coradius International LLC, will cease all collection efforts, close the account, and return it to our client, ******, Inc. Additionally, a copy of this complaint and our response will be provided for their review. Should Mr. ****** wish to pursue these fraud allegations, we kindly ask him to contact our client and allow them the opportunity to address any additional concerns he may have.
We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.
Sincerely,
John M. N*******
Manager of ComplianceInitial Complaint
06/25/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received a debt letter from American Cordius about a debt it claims I owe from ******. I've never had a ****** account and the email address that was provided to me by this company isn't one of the email's I have. The dept letter states I owe $81.61. I've never even received a letter from ******. Please have American Cordius cease the collection of a fraudulent debt. The letter received has a reference # of 19610255 and what I'm guessing a ****** account # of *******************. Per ****** (*********************************************************************************): Your ****** account is not identified by an account number or ID. Your account is identified by the email address or mobile number that you log in with. This company knows this and is straight out defrauding people. I'd like enforcement of the debt stopped and reversed.Business response
06/26/2024
To whom it may concern,
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
Thank you for contacting us regarding ***** ****’s concerns. We would like to inform Mr. **** that American Coradius International LLC, works on behalf of ******, Inc., to collect delinquent balances. Therefore, we respectfully disagree with the assertion that we are attempting to scam consumers.
Please note that we spoke with Mr. **** on June 21, 2024, where he advised us that he has never done business with our client. As a result, American Coradius International LLC, immediately cease all collection efforts and notified ****** of his concerns.
Based on the issues presented to the Better Business Bureau by Mr. ****, American Coradius International LLC, will close the account and return it to our client, ******, Inc. Additionally, a copy of this complaint and our response will be provided their review. Should Mr. **** have any questions, we kindly ask him to contact our client and allow them the opportunity to address any additional concerns he may have.
We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.
Sincerely,
John M. N*******
Manager of ComplianceInitial Complaint
06/20/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received a bill saying I owed $310.05 for a ****** pay in 4 I have not ordered or received nothing from this account, this is a scam.Business response
06/20/2024
To whom it may concern,
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
Thank you for contacting us regarding ****** *****’s concerns. Based on the issues presented to the Better Business Bureau by ****** *****, American Coradius International LLC, will cease all collection efforts, close the account, and return it to our client, ******, Inc. Additionally, a copy of this complaint and our response will be provided for their review. Should the customer have any questions, we kindly ask them to contact our client and allow them the opportunity to address any additional concerns they may have.
We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.
Sincerely,
John M. N*******
Manager of ComplianceInitial Complaint
06/18/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I received a letter from American Coradius International LLC stating that I had a debt to ******, Inc. in the amount of $66.14. I've never applied for a ****** account. I called ****** on 6/18/2024 and spoke to a customer service staff, whom stated that this account #******************* was opened on May 2, 2024 with limited access and my email address did not match with the account. I don't want this to be placed on my credit report showing as a debt that I do not owe.Business response
06/18/2024
To whom it may concern,
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
Thank you for contacting us regarding ******** ******’s concerns. We would like to inform Ms. ****** that neither ******, Inc., nor American Coradius International LLC, provide consumer information to any of the credit reporting agencies. As such, this account should not appear on her credit report, nor should it have any type of impact on her credit.
Based on the issues presented to the Better Business Bureau by Ms. ******, American Coradius International LLC, will cease all collection efforts, close the account, and return it to our client, ******, Inc. Additionally, a copy of this complaint and our response will be provided for their review. Should Ms. ****** have any questions, we kindly ask her to contact our client and allow them the opportunity to address any additional concerns she may have.
We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.
Sincerely,
John M. N*******
Manager of ComplianceCustomer response
06/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******** ******
Initial Complaint
06/17/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received a “collection” letter from a company named “American Coradius International LLC” claiming I owe ****** 1086.00 I have NEVER used ****** and certainly do not owe them any moneyBusiness response
06/18/2024
To whom it may concern,
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
Thank you for contacting us regarding **** ******’s concerns. We would like to inform Mr. ****** that neither ******, Inc., nor American Coradius International LLC, provide consumer information to any of the credit reporting agencies. Therefore, this account should not appear on his credit report, nor should it have any type of impact on his credit.
Based on the issues presented to the Better Business Bureau by Mr. ******, American Coradius International LLC, will cease all collection efforts, close the account, and return it to our client, ******, Inc. Additionally, a copy of this complaint and our response will be forwarded for their review. Should Mr. ****** have any questions, we kindly request that he contacts our client and give them the opportunity to address any additional concerns he may have.
We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.
Sincerely,
John M. N******
Manager of ComplianceInitial Complaint
06/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On 5/1/24 or 5/2/24 I was contacted by someone from ****** (supposedly) stating that I had a $12,000 and $4,000 charge to my ****** account. I had recently had surgery and the man/person sounded legit to me and kept me on the phone for 3 hours. My husband was listening also. When I told him I needed to get off the phone and close accounts, He told me not to and to not close them for 24-48 hours. By then we also, I/we had (Michelle) from the *********** ********* ****** ***** (**** - ) on my husband's phone listening in on the conversation. She told us to hang up immediately, this was a scam, and to close accounts. I had to literally close every account: mortgage; checking; savings; credit cards, etc. **** closed my accounts there before anyone could take any money from me thankfully. This person also wanted me to send $1,998.00 to someone in Florida through *** **** (I don't know what for, I received no product or service.) I closed MY ****** account too. ****** has been sending me messages, which I immediately delete. Now I have received a letter from American Coradius International, INC (###-###-####) wanting me to pay them $1, 998.00. Here is what is on the letter from them to me: June 10, 2024 Credito: *** **** INC Reference #: ******** Account #: ******************4 Account Balance: $1,998.00 I want to stop receiving anything from these people and to stop harassing me.Business response
06/17/2024
To whom it may concern,Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.Thank you for contacting us regarding ****** *******’s concerns. Based on the issues presented to the Better Business Bureau by the customer, American Coradius International LLC, will cease all collection efforts, close the account, and return it to our client, ******, Inc. Additionally, a copy of this complaint and our response will be provided for their review. Should ****** ******* wish to pursue these fraud allegations, we kindly ask her to contact our client and allow them the opportunity to address any additional concerns she may have.We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.Sincerely,John M. N*******Manager of ComplianceCustomer response
06/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** *******
Initial Complaint
06/14/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received a letter from this company saying that they are a debt collector for ******. I have not used ****** in years. In researching this on-line, I find numerous consumer complaints about the company, i.e., this is a scam. I am not paying them one cent!Business response
06/17/2024
To whom it may concern,
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
Thank you for contacting us regarding ****** ****’s concerns. We would like to inform Mr. **** that American Coradius International LLC, works on behalf of ******, Inc., to collect delinquent balances. Therefore, we respectfully disagree with the assertion that we are attempting to scam consumers.
Based on the issues presented to the Better Business Bureau by Mr. ****, American Coradius International LLC, will cease all collection efforts, close the account, and return it to our client, ******, Inc. Additionally, a copy of this complaint and our response will be provided for their review. Should Mr. **** wish to pursue these fraud allegations, we kindly ask him to contact our client and allow them the opportunity to address any additional concerns he may have.
We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.
Sincerely,
John M. N*******
Manager of ComplianceInitial Complaint
06/09/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received a letter on 6/9/2024 from this company saying they are a debt collector collecting $31.69 on behalf of ****** inc. I have an account with ****** that is current and in good standing and it does not match the account number provided on the letter nor is it on my credit reports which have been locked for years due to the ******** breach. I have constantly been a victim of attempted identity theft and this company not doing proper research is alarming.Business response
06/10/2024
To whom it may concern,
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
Thank you for contacting us regarding ****** *****’s concerns. Please note that we have ceased all collection efforts, and the account will be closed and returned to our client. Our investigation of the account and the information provided to the BBB (e-mail address), indicates that the customer may have been a victim of fraud or identity theft. The e-mail address provided to us by ******, Inc., does not match the email address provided in the customer’s correspondence to the BBB.
We would like to inform Ms. ***** that neither ******, Inc., nor American Coradius International LLC, provide consumer information to any of the credit reporting agencies. Therefore, this account should not appear on her credit report, nor should it have any type of impact on her credit.
A copy of this complaint and our response will be provided for their review. Should Ms. ***** have any questions, we kindly ask her to contact our client and allow them the opportunity to address any additional concerns she may have.
We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.
Sincerely,
John M. N*******
Manager of ComplianceInitial Complaint
06/09/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
On May 17, 2024 I received a notice of collection dated May 8, 2024 from American Coradius International LLC, 2420 Sweet Home Rd Ste 150, Amherst NY 14228-2244 in the amount of $ 43.89. The creditor is ******, Inc. showing an account number ending in ****. I do not have a debt nor a credit card with ****** Inc. The ****** account that I had access to has been inactive for around 20 years. This leads me to believe this is a fraudulent account that has been setup. I would like for ACI to remove all information they have and close the collection activity. Fraud alerts have been on file with the credit bureaus since August 2023 so an account should not have been created with ****** to begin with.Business response
06/10/2024
To whom it may concern,
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
Thank you for contacting us regarding **** ****’s concerns. We would like to inform Mr. **** that neither ******, Inc., nor American Coradius International LLC, provide consumer information to any of the credit reporting agencies. Therefore, this account should not appear on his credit report, nor should it have any type of impact on his credit.
Based on the issues presented to the Better Business Bureau by Mr. ****, American Coradius International LLC, will cease all collection efforts, close the account, and return it to our client, ******, Inc. Additionally, a copy of this complaint and our response will be provided their review. Should Mr. **** have any questions, we kindly ask him to contact our client and allow them the opportunity to address any additional concerns he may have.
We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.
Sincerely,
John M. N*******
Manager of ComplianceInitial Complaint
06/09/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received a letter in the mail from debt collector, American Coradius International LLC, dated May 16, 2024 stating my ******, Inc. account number ********************, has an account balance of $62.67. I DO NOT have a ****** account, and when I did have one, the last I used it was back in 2018. This a fraudulent charge and potential fraudulent, harassing company. For me to resolve this company's clear error I need to call or email them, which is a waste of my time and money to resolve as they should have done their due diligence before even reach me by mail. I want prompt action for this company to cease contacting me and remove any information pertaining to my name and address from any database or system they have.Business response
06/10/2024
To whom it may concern,
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
Thank you for contacting us regarding ******* *******’s concerns. We would like to inform Ms. ******* that American Coradius International LLC, works on behalf of ******, Inc., to collect delinquent balances. Therefore, we respectfully disagree with the allegation that we are a fraudulent company.
Additionally, neither ******, Inc., nor American Coradius International LLC, provide consumer information to any of the credit reporting agencies. Therefore, this account should not appear on her credit report, nor should it have any type of impact on her credit.
Based on the issues presented to the Better Business Bureau by Ms. *******, American Coradius International LLC, will cease all collection efforts, close the account, and return it to our client, ******, Inc. Additionally, a copy of this complaint and our response will be provided for their review. Should Ms. ******* have any questions, we kindly ask her to contact our client and allow them the opportunity to address any additional concerns she may have.
We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.
Sincerely,
John M. N*******
Manager of Compliance
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Get a QuoteCustomer Complaints Summary
363 total complaints in the last 3 years.
108 complaints closed in the last 12 months.