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Additional Information

Not BBB accredited

Additional Information for NAL Group

View full profile

This is a multi-location business.

Find a Location

NAL Group has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • NAL Group

      60 Northpointe Pkwy Amherst, NY 14228

    • NAL Group

      241 Main St Fl 5 Buffalo, NY 14203-2703

    • NAL Group

      29 Mayfield Ave Unit A Edison, NJ 08837-3820

    • NAL Group

      PO Box 351 Norwich, NY 13815-0351

    • North American Logistics Group

      74 Carter Dr Edison, NJ 08817-2094

    Headquarters
    60 Northpointe Pkwy, Amherst, NY 14228
    BBB File Opened:
    1/8/1996
    Years in Business:
    29
    Business Started:
    1/1/1995
    Business Started Locally:
    1/1/1995
    Alternate Business Name
    • Installs LLC
    • North American Logistics Group
    • CRST Home Solutions
    Business Management
    • Ms. Kenya Chatmon, Manager
    Contact Information

    Customer Contact

    • Ms. Kenya Chatmon, Manager
    Additional Contact Information

    Phone Numbers

    Website Addresses

    Payment Methods
    • Visa, MasterCard, American Express, Discover, and Checks.
    Social Media
    Business Categories
    Delivery Service

    Pattern of Complaint

    On March 26, April 22 and May 12, 2020, BBB attempted to contact NAL Group regarding a high volume and pattern of serious complaints. BBB has received complaints in the past 36 months alleging  the delivery of merchandise not being made at the scheduled date and time and then being told delivery was attempted but nobody was home, often times while the consumer is home and waiting.

    BBB notified NAL Group about the pattern of complaints and asked the business to voluntarily cooperate in eliminating the pattern by providing a written response outlining the specific steps it would implement to avoid similar complaints in the future.

    As of June 8, 2020, NAL Group has not responded regarding the pattern of complaints. BBB has concerns about NAL Group’s business practices and urges consumers to use caution based on their complaint activity and lack of responsiveness.

     

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