Business ProfileforNear Me Remodel
Remodeling
Additional business information
Advertising Review:
Better Business Bureau sent correspondence to Near Me Remodel on March 14, March 22, and March 29, 2022, requesting substantiation for advertised claims on their website, https://www.nearmeremodel.com/. To date, the business has not responded to our request.
Better Business Bureau reviewed Near Me Remodel's website and have found concerns pertaining to the following BBB Code’s of Advertising:
1. Basic Principles of the Code
Advertisements should be truthful, sincere offers to sell. Advertisers have a responsibility to have substantiation for all claims made and should be able to provide that substantiation upon request. All advertising that may mislead or deceive consumers should be avoided.
28. Objective Superlative Claims
Claims that relate to tangible qualities and performance values of a product or service can be used when the advertiser has substantiation. An example of a claim requiring substantiation would be "#1 car sales in the city."
30. Testimonials and Endorsements
30.1 In general, advertising which uses testimonials or endorsements is likely to mislead or confuse if:
30.1.1 It is not genuine and does not actually represent the current opinion of the endorser;
30.1.5 The endorser has not been a bona fide user of the endorsed product or service at the time when the endorsement was given, where the advertiser represents that the endorser uses the product or service;
30.1.10 The advertiser represents, directly or by implication, that the endorser is an “actual consumer” when such is not the case and the advertisement fails to clearly and conspicuously disclose that fact;
To follow is the language from the advertising as well as BBB's requests for substantiation:
https://www.nearmeremodel.com/
“Rated #1 Home Improvement Company in Western, New York”
BBB requested substantiation for the claim that Near Me Remodel is rated the #1 home improvement company in Western New York.
BBB requested substantiation that Near Me Remodel has over 20 years of experience, or to modify the advertising.
“We have over 20 years of experience…”
The following testimonials are identical to the testimonials used for Veterans Roofing on their website, www.http://www.veteransroofing.net. These are not customers of Near Me Remodel and should not be used.
Testimonials
"Best roofing company in Buffalo NY"---Jane, Williamsville
"I am glad we selected Near me remodeling as our Vinyl Siding Contractor, I would and have recommended Near me remodeling "---Stan. Buffalo
"I needed a Roofing Contractor in Buffalo NY, we hired Near Me roofing and could not be more pleased with Near Me Roofing services and would happily endorse Near me Roofing to anyone who is looking for a Roofing Contractor in Buffalo."
https://www.nearmeremodel.com/roofing.php
BBB requested substantiation for the following claim:
“Near me Roofing has business relationships with every Roofing supplier in Buffalo NY, therefore this gives us access to every Roofing color available on the east coast. you can pick the Roof color that you want.”
https://www.nearmeremodel.com/siding.php
BBB requested substantiation for the following claims of Near Me Remodel’s affiliations for 20 years as Near Me Remodel appears to have just opened in 2021:
“We have affiliations with manufacturers and distributors in the Western NY area for over 20 years.”
https://www.nearmeremodel.com/kitchens-baths.php
BBB requested copies of certifications for all employees.
“Near Me certified Kitchen and Bath Remodelers will customize your Kitchen or Bathroom to the way you want it.”
BBB requested substantiation for the claim that Near Me Remodeling has over 500 kitchens completed since opening. Near Me Remodel appears to have opened on 2021.
“With over 500 completed Kitchens and Bathrooms remodeled we have the expertise and vision to help you come up with ideas that will fit in any budget constraints.”
BBB requested substantiation for the claim that Near Me Remodel has over 20 years experience since opening.
BBB requested contact information for at least 10 of the thousands of satisfied customers in Western New York.
“Near me has over 20 years of experience and thousands of satisfied customers in Western New York.”
BBB requested substantiation for the following claims that appear on Near Me Remodel's advertisement/flyer:
“Top Rated Roofing and Siding Company for 20 Years!”
“Rated #1 Home Improvement Company in Western New York”
Better Business Bureau reviewed Near Me Remodel's website and have found concerns pertaining to the following BBB Code’s of Advertising:
1. Basic Principles of the Code
Advertisements should be truthful, sincere offers to sell. Advertisers have a responsibility to have substantiation for all claims made and should be able to provide that substantiation upon request. All advertising that may mislead or deceive consumers should be avoided.
28. Objective Superlative Claims
Claims that relate to tangible qualities and performance values of a product or service can be used when the advertiser has substantiation. An example of a claim requiring substantiation would be "#1 car sales in the city."
30. Testimonials and Endorsements
30.1 In general, advertising which uses testimonials or endorsements is likely to mislead or confuse if:
30.1.1 It is not genuine and does not actually represent the current opinion of the endorser;
30.1.5 The endorser has not been a bona fide user of the endorsed product or service at the time when the endorsement was given, where the advertiser represents that the endorser uses the product or service;
30.1.10 The advertiser represents, directly or by implication, that the endorser is an “actual consumer” when such is not the case and the advertisement fails to clearly and conspicuously disclose that fact;
To follow is the language from the advertising as well as BBB's requests for substantiation:
https://www.nearmeremodel.com/
“Rated #1 Home Improvement Company in Western, New York”
BBB requested substantiation for the claim that Near Me Remodel is rated the #1 home improvement company in Western New York.
BBB requested substantiation that Near Me Remodel has over 20 years of experience, or to modify the advertising.
“We have over 20 years of experience…”
The following testimonials are identical to the testimonials used for Veterans Roofing on their website, www.http://www.veteransroofing.net. These are not customers of Near Me Remodel and should not be used.
Testimonials
"Best roofing company in Buffalo NY"---Jane, Williamsville
"I am glad we selected Near me remodeling as our Vinyl Siding Contractor, I would and have recommended Near me remodeling "---Stan. Buffalo
"I needed a Roofing Contractor in Buffalo NY, we hired Near Me roofing and could not be more pleased with Near Me Roofing services and would happily endorse Near me Roofing to anyone who is looking for a Roofing Contractor in Buffalo."
https://www.nearmeremodel.com/roofing.php
BBB requested substantiation for the following claim:
“Near me Roofing has business relationships with every Roofing supplier in Buffalo NY, therefore this gives us access to every Roofing color available on the east coast. you can pick the Roof color that you want.”
https://www.nearmeremodel.com/siding.php
BBB requested substantiation for the following claims of Near Me Remodel’s affiliations for 20 years as Near Me Remodel appears to have just opened in 2021:
“We have affiliations with manufacturers and distributors in the Western NY area for over 20 years.”
https://www.nearmeremodel.com/kitchens-baths.php
BBB requested copies of certifications for all employees.
“Near Me certified Kitchen and Bath Remodelers will customize your Kitchen or Bathroom to the way you want it.”
BBB requested substantiation for the claim that Near Me Remodeling has over 500 kitchens completed since opening. Near Me Remodel appears to have opened on 2021.
“With over 500 completed Kitchens and Bathrooms remodeled we have the expertise and vision to help you come up with ideas that will fit in any budget constraints.”
BBB requested substantiation for the claim that Near Me Remodel has over 20 years experience since opening.
BBB requested contact information for at least 10 of the thousands of satisfied customers in Western New York.
“Near me has over 20 years of experience and thousands of satisfied customers in Western New York.”
BBB requested substantiation for the following claims that appear on Near Me Remodel's advertisement/flyer:
“Top Rated Roofing and Siding Company for 20 Years!”
“Rated #1 Home Improvement Company in Western New York”
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- Amherst, NY 14226-1439
- BBB File Opened:
- 3/14/2022
- Years in Business:
- 3
- Business Started:
- 6/25/2021
- Alternate Business Name
- Near Me Remodeling
- Business Management
- Mr. Raymond Book, Owner
- Mr. Raymond Brook, Owner
- Mr. Ray Book, Owner
- Mr. Ray Brook, Owner
- Contact Information
Principal
- Mr. Raymond Book, Owner
Customer Contact
- Mr. Raymond Book, Owner
- Additional Contact Information
Phone Numbers
- (716) 563-5674Other Phone
Email Addresses
- Primary
- (716) 563-5674
Customer Complaints
4 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
03/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In March of 2022 I contracted with Near Me Remodeling ($20,000 with a change order because it was underbid). to completely remodel my bathroom so that was ADA compliant to accommodate my increasingly debilitating disability. They were to remove existing fixtures, repair/replace the exterior wall, install new floor and install handicap bars/commode/walk in shower with seat. I was required to provide the fixtures and many of the materials including the flooring. When the project manager Brian told us the job was complete he demanded full payment saying he would address the punch list himself.
Numerous cancelled appointments, ignored letters and phone calls later. The infrastructure that makes the bathroom ADA compliant is falling apart. I cannot roll my wheelchair into the bathroom, the tile on the seat I transfer is falling off leaving sharp edges that connect with the back of my legs. The grout was never sealed and is dried out, cracking and falling out. The door was never sealed and is warping along with numberous other cosmetic issues.
Customer Reviews
3 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Kari M
1 star03/16/2023
I made the mistake of not researching Near Me, DON'T HIRE THEM! They are not qualified professionals, not BBB accredited, have an F rating, this company owned by Raymond B***, had a long history of unanswered complaints. After doing my first job and talking me into another one, it rained and I saw a ton more leaks, I called manager Brain K****, I explained how their work didn't solve my old issues and made new ones, which I never got resolved after I gave them nearly a year-I just got some sealant, empty promises, excuses, ignored, calls blocked, letters unanswered. The owner, Raymond B*** never calls you from his cell phone featured on his ads, and their office is a PO Box in a *** store. I had two highly rated roofing companies give me estimates, they both told me Near Me did work all wrong and some portions weren't necessary. I won in small claims, Raymond B*** never showed and never paid me a penny, I'm added to the long list of unpaid judgments against Raymond B***. The Buffalo Clerk couldn't find a business license for Near Me. Want his real resume: See Buffalo Clerks Office: 2003, Raymond B*** gets business certificate for Hammer Head Senior Services, lots of negative reviews, lawsuits, closes business, 2017, Raymond B*** files business certificate for Veterans Home Improvement-new name,
same pattern: lots of unanswered complaints, unpaid lawsuits, F rating and alert with BBB. 6/25/2021-Raymond B*** while owning Veterans Roofing pleaded guilty at Erie County Court two misdemeanor counts of Failure to Secure Compensation and two counts of misdemeanor Offering a False Instrument for Filing in the 2nd Degree. Raymond B*** "closed Veterans Roofing" for a new PO Box and named it "Near Me Remdeling/Near Me Home Improvements." Don't be fooled the next name/address, do google search on the owner name, prior businesses, see the real history, never hire anything owned by Raymond B***, managed by Brian K**** and/or relatives they employ, same last name.
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