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ComplaintsforPlant Place & Flower Basket
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/07/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered a Teacup Victorian bouquet from The plant place and flower basket on 7/28/2022 to be delivered to my mother for her 80th birthday on 08/03/2022. I paid $92 and change. What I ordered and what was received was not the same. What was received was a floral arrangement with filler carnations, purple flowers and half wilted roses. It did not look like the picture at all. I will attach a photo of what my mother received.Business response
08/24/2022
Response taken by phone: I was not aware of the problem . I reached out to the customer and am sending a new arrangement to her mother as soon as possible.Customer response
08/25/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** *********
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.