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Find a Location

Turtles Automotive Center has 1 locations, listed below.

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    Business ProfileforTurtles Automotive Center

    Auto Repairs

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    8181 Erie Rd Rt 5, Angola, NY 14006
    BBB File Opened:
    12/7/2020
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Business Management
    • Mr. Gary
    Contact Information

    Customer Contact

    • Mr. Gary

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/27/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Early September 2023 I traded in my 01 ***** ******* and gave them 11,800$ cash for a 15 ***** ********* ( 2wheeldrive ) with 153,297 miles (roughly) it currently has 157,264 miles. Within the first 20 miles of owning the truck I noticed a large hesitation - blinking check engine light and cruise control was inoperable. I was advised by the owner - the vehicle has a 500 mile warranty - 100 percent guaranteed on motor- driveline along with any and all issues. I brought it back within the first 3 days of owning the truck as per his request - they had the truck on the lot for four days - upon picking the truck back up they stated it was bad fuel and they performed a fuel induction cleaning - this did not solve the issue - I left with the truck per their suggestion of running a higher octain through the tank - still did not resolve the issue - upon texting the owner I dropped the truck back off - they had the truck for another four days - they didn't provide any documentation of what they did and refused to tell me what was done that time - I went there to get the truck and again the problems were still very evident. I left the truck there for an additional 3 days - still refused to advise what they did nor did I receive any paperwork pertaining the work performed. Within my frustration I took the truck to a certified ** dealership where they advised I would need - a new fuel rail on the passenger side - possibly a new head as this truck has the symptoms of a dropped valve- a bad thermostat cause multiple error codes within OBD2 - abs and service stabilitrac codes - to my knowledge it wasn't even re inspected when I purchased the truck. All in all I have a truck that doesn't run or drive properly- will not pass nysi- and is unsafe In most of its supposed functionality. I have given the owner ample time within his warranty specifications to repair the issues he has not done anything in my professional opinion.

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    scott b

    1 star

    07/09/2024

    WORST PURCHSE EVER bad bearing, bad ac compresser and a starter that fell out all in first 3 weeks. nothing... but dodged phone calls a half *** fixs. eventually had to put in nearly 2 grand. family of scammers with no integrity. thank gary and josh

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    BBB of Upstate New York

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