ComplaintsforTurtles Automotive Center
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Early September 2023 I traded in my 01 ***** ******* and gave them 11,800$ cash for a 15 ***** ********* ( 2wheeldrive ) with 153,297 miles (roughly) it currently has 157,264 miles. Within the first 20 miles of owning the truck I noticed a large hesitation - blinking check engine light and cruise control was inoperable. I was advised by the owner - the vehicle has a 500 mile warranty - 100 percent guaranteed on motor- driveline along with any and all issues. I brought it back within the first 3 days of owning the truck as per his request - they had the truck on the lot for four days - upon picking the truck back up they stated it was bad fuel and they performed a fuel induction cleaning - this did not solve the issue - I left with the truck per their suggestion of running a higher octain through the tank - still did not resolve the issue - upon texting the owner I dropped the truck back off - they had the truck for another four days - they didn't provide any documentation of what they did and refused to tell me what was done that time - I went there to get the truck and again the problems were still very evident. I left the truck there for an additional 3 days - still refused to advise what they did nor did I receive any paperwork pertaining the work performed. Within my frustration I took the truck to a certified ** dealership where they advised I would need - a new fuel rail on the passenger side - possibly a new head as this truck has the symptoms of a dropped valve- a bad thermostat cause multiple error codes within OBD2 - abs and service stabilitrac codes - to my knowledge it wasn't even re inspected when I purchased the truck. All in all I have a truck that doesn't run or drive properly- will not pass nysi- and is unsafe In most of its supposed functionality. I have given the owner ample time within his warranty specifications to repair the issues he has not done anything in my professional opinion.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.