Business ProfileforCreature Comforts Pet Resort

Horrible is all I can say. We boarded both dogs at the Angola, NY facility. We boarded from 8/23/2023-8/27/2023 for our daughters wedding out of state. This was our first time boarding our pets. When we got there it was not organized and we had a pet suite which allowed us to view our pets via live camera. We purchased 2 times a day for each dog to have a one on one since our dogs have a large area at our home. The staff didn't understand or how to sync our phone to the live feed. We figured out ourselves. We probably looked at our pets at least 15 times a day.. Each time we viewed their suite they were in it. We view at all times during the day and evening still in their suite. When picked up the dogs, I asked to see the file showing all of the one on ones. I was told that it wasn't their policy to show the customer their file. I am complaining that I should have a right to see the files since it like having your child going to daycare. I have never hear of such a crazy policy. The management was extremely agressive and rude. When I asked to see a copy of the files. I paid $801.13 which included the 2 times a day one on one. I believe that they didn't have 2 one on ones and also they misfed my dogs even though everything was labeled and portioned to each dog. According the manager the staff was new and didn't read the labels that put on according their policy. I contacted the AKC to ask who rated them as one of the top ten Pet Resorts in Western NY. I was told that the BBB rated them. Please review your rating this place is not a good business for the BBB. Please review the comments on their website. Not good one review stated that their pet died at the facility and they would not refund her cost. If there was a negative zero I would rate this facility. If anyone asks me about my experience, I will let them know not to go there. I WANT TO SEE MY FILES I WANT TO SEE MY FILES. I WANT TO SEE MY FILES.