ComplaintsforMatuszak Blacktopping
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Complaint Details
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Initial Complaint
08/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
MY DRIVEWAY WAS INSTALLED INPROPERLY AND WHEN REPAIRED STILL FALLING APARTBusiness response
08/16/2024
BBB spoke to the business owner and the following was relayed: We did the job, she was happy. 3 weeks later she called and said she wasn't happy. So I sent my guys out there to do more work and spent a lot of money on her house. She said she was happy again. And then 2-3 days later she calls again and says she is not happy. I've been in business for 40 years and have never had a complaint before, you can check my record. I went above and beyond in this matter, did extra work at no cost that was not even in the scope of the contract.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.