Business Profile
Insurance Companies
Lumico Life Insurance CompanyHeadquarters
Reviews
This profile includes reviews for Lumico Life Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.32/5 stars
Average of 37 Customer Reviews
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Review fromRICHARD K
Date: 02/21/2025
1 starThe insurance company is a total scam. They take your money and you never get anything in return. Your claim is always under review.Review fromAdam H
Date: 10/01/2024
1 starThis company is a total scam! Tried making a payment for my fathers policy and they wouldn't let me. It's supposed to be coming out of his checking account automatically, but since they found out he now has cancer, (after he's had the policy for 10 years) they stopped taking the payments and only he can make a payment. Total BS!!!!Review fromANTHONY T
Date: 09/01/2024
1 starThis is a horrible company basically stealing your money do not get life insurance here you will regret it do not waist your time i got this insurance thinking I had something good but no! It's awful they had my birthday all wrong when I tried to correct the problem I got the run around they asked me to send them proof of my birthday with a birth certificate I sent it then they told me the email they had on file was not the sane as when I set up the account that was a lie!! I only have one email to use after that I asked was it another way to prove it they said only through the email then turn around and sent me an email that says I can fax it to them but you can't send a birth certificate through fax for security reasons with no way to provide my birth certificate I couldn't pay the bill and my insurance collapsed they never tried to rectify the problem they was only after keeping my money im going to find a way to file a complaint with the better business Bureau to get my money back that they stole from me my wife would not have been able to access the money if I died!!! It's a shame but I'm going to report you guys for my money I want it back.Review fromDavid A
Date: 08/27/2024
1 starThe agents from this company lie! I was sold a policy and told it would not go up in premium and was good till I was 74. Talk to them on phone and they said my coverage has ended unless I would pay $500 monthly!Review fromsteven s
Date: 08/12/2024
1 starWill steal money from your account! Refuses to refund money!Review fromPamela W
Date: 08/05/2024
1 starLumico has poor customer service. The agent that was assigned to me, was/ is no longer employed with them, and I was never told that she was no longer employed with them, neither did I get another agent assigned to me. I wanted to change the death benefit on my policy, I was told I couldnt, that they would have to write me another policy. When I asked why they provided no reason, other than I had thirty day from the start of my policy to make any changes. I asked to speak to a supervisor, I was told there was no supervisor available. Insisting that 30 days to make any changes was not a reason, all they could tell me is that is their policy, but never gave a specific reason. Every time I try to log into my account I cant get in, prompting me to call customer service. When trying to access my account over the phone, their automated system says that there is no account with my policy number. Its very stressful dealing with them. August 2024, I was told they dont have any agents to assign me to, and Lumico doesnt write their own policies. They were contracted with Assurance for policy writing, but now theyre no longer contracted with Assurance. When calling customer service, they can never give you a straight answer to your questionsit always, I think, Im not sure, I dont know. This is a horrible company that doesnt practice good business.Review fromDiane P
Date: 06/18/2024
1 starDiane P
Date: 06/18/2024
Lumico has terrible customer service, they took out payment before 1st of the month & caused a banking problem that they wont refund me the fee. Asked to speak with **************** didnt get on the phone, 1 employee told me they dont except email or fax for me to send proof. Called back again & spoke to another employee, said there is fax number, Had me send proof of fee from bank from my banking settlement & still said they wont refund.Lumico Life Insurance Company
Date: 08/04/2024
Hi *****,Thank you for reaching out and sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have encountered regarding the premature payment withdrawal and the other customer service issues. Your feedback is invaluable, and we are committed to improving our services. Here's what we plan to do to address your issue:1. Premature Payment Withdrawal: We will investigate why the payment was taken out before the 1st of the month and ensure that such an issue does not recur in the future.2. Communication Channels: We will work on improving our internal communication to ensure that all representatives provide consistent and accurate information regarding our processes and accepted methods of communication.3. Supervisor Availability: We will ensure that supervisors are more accessible to address escalated concerns promptly. Again, we apologize for the inconvenience. Thank you for your patience,****Review fromMarketta D
Date: 06/04/2024
1 starMarketta D
Date: 06/04/2024
Lumico is horrible and inconsiderate. I called to get information to see if my mothers policy was in effect. They couldn't give me ANY information but took all of mine. They made me wait A WEEK only to let me know that her policy was cancelled. Why not inform me during our first initial conversation that it was cancelled? I'm already grieving and then to be left in the dark during our family time of need. The person who "helped" me on the phone was very cold and did not offer any condolences. No sincerity whatsoever. I would never recommend them to assist anyone with life changing moments. I don't understand how they're still in business. Terrible company..Lumico Life Insurance Company
Date: 08/05/2024
Hi ****, I'm sorry to hear about your negative experience with Lumico and for the loss of your mother. It's understandable that you're frustrated and disappointed with the service you received during such a difficult time. Based on the information available, there are a few factors that *** have contributed to your experience:Privacy policies: There are privacy regulations that prevent us from disclosing policy information to individuals who are not the policy owner or authorized representative. Policy status: It appears that your mother's policy lapsed on 8/26/2023 due to non-payment which is why it likely took some time to find the policy information. While these factors don't excuse the lack of empathy you encountered, they *** provide some context. Again, our sincerest apologies to you and your family. *************Review fromRICHARD B
Date: 05/07/2024
1 starRICHARD B
Date: 05/07/2024
Lumico and it's employees proved to be incompetent from the supervisors to their employees involved in the case. They made it difficult to process a policy cancellation and didn't know the legal requirements before communicating specific actions to me. I asked multiple times what I needed to do and they gave me specific actions. I completed the actions, they began to process cancellation, and then they called me multiple times for additional actions. Then they tell me they have no method of tracking the documents I send over.Lumico Life Insurance Company
Date: 05/30/2024
Hi there,I'm sorry to hear that your experience was not what you had hoped for. I also apologize for the frustration and inconvenience we caused. We accept cancellation requests by phone or email. If you're cancelling within 45 days of your policy's issue date, we will refund any payments made into the policy no questions asked. Please note that cancellation requests may only be made by the policy owner, which is typically the same as the insured unless you've specifically requested an owner change. If the request is sent via email, the sender's email address must match the owner's as it's listed on the policy for security purposes. I hope this helps,****Review fromReynaldo Y
Date: 04/24/2024
1 starReynaldo Y
Date: 04/24/2024
Hi my name is *************************** I tried to cancel the life insurance and can not! Because the person who filled out the forms is one of the people on the phone! Who works with them! I gave them the policy number and my last four of my social security! That should be enough to cancel the policy they said no! I wouldn't recommend this to anyone bunch of theifs!Lumico Life Insurance Company
Date: 05/30/2024
Hi ********,We're sorry to hear that your experience with our team wasn't what you had hoped for. We accept cancellation requests by phone or email. If you're cancelling within 45 days of your policy's issue date, we will refund any payments made into the policy no questions asked. Please note that cancellation requests may only be made by the policy owner, which is typically the same as the insured unless you've specifically requested an owner change. If the request is sent via email, the sender's email address must match the owner's as it's listed on the policy for security purposes. If you need additional support, or clarification on a specific item, please work with our customer service team. *************
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