Business ProfileforQuontic Bank

I had been very excited about moving my funds into Quontic, with a high yield savings account that is more aligned with my values. I had spent months of time doing research on options that I could move to and support for exiting my current bank account. However, ********************** has forced me to look elsewhere. My first application was rejected without a clear reason. I received an e-mail saying that the decision system could not verify one thing or up to four things: device and behavior authentication, address authentication, phone verification, or public records. I called on Friday, April 12, to ask for help. I was told that I needed to turn off my VPN to try again, and to make sure there were no mistakes on the first form (the website says nothing about VPN problems). I was also told that I would get another chance within 24 hours. The second chance came on Monday, April 15 after more than 24 hours (the weekend does not have business days, but even so it would still have been more than 24 hours).I triple-checked the information I put into the form against my bank account statement to make sure everything was aligned. There were no mistakes. My VPN was off.However, my 2nd application was rejected. I used the exact same information to pay my taxes online on that same day. My information, device, address, etc. were all good enough to pay my taxes to the *** and for my bank. I have used the same information and devices for years. For some reason, this was not good enough for Quontic, which despite a flawed decision system will not open an account after a ************************************ e-mailed and called me to simply repeat what the e-mail had already said, no new information was provided.The flawed deciding system turns away potential customers who want to support affordable housing with their money. This is not helpful for growing a business or supporting the community, as a CDFI is supposed to do. The flawed system hurts Quontic and the community it aims to serve.