ComplaintsforDifferio LLC
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Complaint Details
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Initial Complaint
11/28/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered two Halloween costumes from Differio totaling $247. The order was shipped through **** The *** estimated delivery date was October 11, and, sure enough, on October 11 I learned that my package was out for delivery. As a result, I stayed home all day waiting for this package because I assumed a package valued at more than $200 would require a signature. At around 5PM on October 11, 2022 I received a notification that my package had been delivered by **** I found this odd since the delivery driver had not buzzed my apartment so I immediately went downstairs to check to see if the package had been delivered and there were no packages in the mailroom, by the front door, or outside of the front door. It was clear that the package had not been delivered as stated.I then called ***, who opened an investigation and closed it 10 minutes later stating that "the driver said he delivered it."I then reached out to Differio and received an astoundingly bad response. Differio told me they are in no way responsible for third party vendors like ***, and they would not be refunding me or sending a new order. This is astounding since Differio could have simply required a signature for delivery (which would make sense for such an expensive order) but they did not.On another website where I left a negative review, Differio has restated that they are "not responsible for lost or stolen packages" and they have since blocked me on social media for attempting to resolve this issue so that I can no longer warn other potential consumers of my experience. I am out $247 and never received my order. A look at ****************** shows that this is a common occurence Differio in that they refuse to take responsibility for the actions of their chosen shippers.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.