ComplaintsforVIP Cycle
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/05/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered 2 set (2 pairs) of motorcycle turn signals but I received only 1 set (1 pair).I realized not only no one picks up the phone (all phone number I can find 3 or 4), but also they don't even post full address anywhere or fake address.ea.) *** location already closed, no business exists on Astoria address. ******'s address on the package is also fake.I just need to receive my purchase properly what I paid for, don't want to waste of my time.Initial Complaint
03/06/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Order ***** - placed order for two parts total of $57.27, but only one item shipped. I phoned and chatted them. No response.Customer response
03/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*******************************
Initial Complaint
06/21/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On April 22, 2022 I ordered Side mirrors for my bike from ************. I was billed for the order, but the product never came. I tried many times to contact the company without success.Customer response
07/19/2022
Better Business Bureau:
At this time, I have not been contacted by VIP Cycle regarding complaint ID ********.
Sincerely,
*********************Initial Complaint
08/23/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased motorcycle blinkers from this company online. The website said they would fit my motorcycle. The blinkers did not fit they were for a completely different bike. Not only that but I ordered 2 sets and only received 1 set, but still got charged for 2! I tried calling multiple times and leaving messages during supposed business hours and after. I sent emails through their website. I also sent messages through their Facebook page. No response. All I wanted to do was return the blinkers and to this day have not gotten one response! I also disputed the charge, but the company responded and said "notification that goods were as described and recieved in good condition". So the cc company charged me for it again!
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Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.