Customer ReviewsforEmpire Movers & Storage Corp.

Horrible experience. My sister and I booked a move from Brooklyn ** to *********** **. ***** guaranteed ** that If shipment was picked up on 6/23 it would arrive by July 1st which is what we wanted since she wasnt picking up her keys until the 1st.The delivery driver calls us on 6/28 saying that h*** be there tomorrow for delivery on 6/29. Where exactly are you supposed to be putting these items when we specifically said July 1st? We spoke to ***** multiple times on a 3 way call and he swore up and down he told us **** days. No you didnt!! You said ***** days. So in order for delivery to be on July 1st the delivery driver would have to be here for 3 days which is more money out of our pockets.When we called to complain we were yelled at and told that he doesnt deal with shipping, just sales and that it was a shipping/delivery issue. We attempted to speak to a manager but according to **** ALL 5 managers were out of the office. We left a voicemail for one on 6/28 and have yet to receive a call back.Fast forward to 7/1 and today 7/6. My sister has been trying to file a claim with them since some of her items were damaged in the move and were still getting the same run around. No one is available to speak to her. She then gets transferred to a manager that never returns her call.Take my advice. Dont walk, RUN as far away from this company as possible.Also forgot to mention that when her delivery finally arrived on 6/29 there was only one person downloading ALL of her items and he didnt even secure all of the screws back in her sons bunk bed because the packers/loaders lost the screws.Dont be one of the people that wish they read the reviews. Dont take the chance.

I hired this "company " last month to move my 85 year old mother from PA to MD. I drove 5 hours to my mom's home a few days before to help pack and to be there on Aug 1, 2021 when the movers were supposed to come. Of course they didn't show. When I called empire they said the movers didn't get back to them, since my mother's home was packed up they suggested I book a hotel and the company would come the next day. They said they would pay for the hotel. So now I have to find a hotel which I did and paid for my mother and I. *********** came the next day, and of course what many of us are forwarded about, they said my mother's items took up more space so they needed another $1000 . They said storage was included free fir 30 days. So today is day nu.ber28 and I have called empire and the moving company sever times over two weeks company concerning my mother items. To this day I have not received a call back. I have emailed them and aganothing . My mother us elderly and wants to live in her house. Her health is not good and I'm trying to make her comfortable but she's extremely upset over her items which she has accumulated over decades. J called again today 2x and not call back. At this point on I a. Keeping g record of a Calls and emailsto them. I am praying that nothing happens to my mother while she's waiting for her things. If that were to be the case :.