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ComplaintsforAmerican Eyecare
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Complaint Details
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Initial Complaint
02/28/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 2/27/23 at 2:12 PM, I called American Eyecare to order new eye contacts. The lady on the phone stated, "they were able to price-match deals online." She found my contact brand for $84 but failed to mention the number of packet contacts included for each eye. She told me it takes 2-3 business days for the order to proceed and then will be shipped. She said, "the contacts would be delivered by March 10." No communicaton was sent via email. I called back on 2/28/23 at noon (less than 24 hours) to cancel the order. I stated I didn't want to continue because I wanted to do business else-where. The store worker and manager, both told me, "the policy is no cancellation." I responded to the manager, "it has been less than 24 hours, and the order has yet to proceed." The store manager responded, "They can not cancel because the order has been shipped." No order # has been emailed to me, no communication has been made with me since I placed my order. The lack of communication that has been made since shows me how this company treats its customers. I am requesting to cancel this order as a whole.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.