![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforVuksani Service Group
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Vuksani technician came in to fix a leaking sink pipe on 5/5/2023 (morning) and completed the work quickly. From the invoice this is the notes/work that was done:Sink Repair Replaced 3 drain tail pieces.Replaced strainer.Checked for leaks.Invoice#:Invoice No: 25 Date: 05/05/2023 Terms: NET 0 Due Date: 05/05/2023 When the technician came I told him that I wanted the leak fixed. He did the work and then left, letting me know that I can reach out if any issues with the work. That night I noticed that the sink was still leaking, worse than before, and additionally the water was now pooling inside the sink, especially when the faucet is right on top of the drain (wasn't happening before the work started). I think the new installed pipe looks smaller but I'm not sure.The next day I texted the technician back saying that I have a problem and then I need it addressed - no response. A day later I then called the main business line describing the issue. The person I talked to said that someone will be giving me a call to come address the issue. But I never received any communication from the technician or business. Sink is still leaking worse than before and pooling water made it even worse.Business response
05/30/2023
We been trying for days to reach the costumer and work with them. **** (our tech who was on site and me tried many times to reach the customer so we can go back and fix anything what needed.
Please give us a call back or text at ************
thank you
Initial Complaint
05/31/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Last Tuesday, May 17th, a technician from Vuksani LLC visited my apartment to give me an estimate for a new boiler installation since my Baxi ************* boiler was no longer working and I had no hot water or heat. His estimate to replace the boiler with a new Navien boiler was $8,000. We agreed to the price over the telephone (paid in cash only) and later that evening, I sent a venmo for $2,000 to cover the cost of the new boiler. On Day 1, Wednesday May 18th, **** and another Technician removed the existing boiler and all of its parts and installed the new Navien NCB-240/130 H(NG) on the back wall as we discussed and also started the pipe work for the new boiler. They could not work on Thursday but were able to work on Friday, Day 2 of their work, where they continued to add the new copper pipes for the boiler. At the end of Friday, they determined that there was additional electrical work that was required for installing the boiler. On Monday, May 23, Day 3 of the work, Electricians came to install the required electrical outlet for the boiler. The boiler worked for only 1 day and then it started leaking. It is now unplugged. I had another technician from the Navien website come out and diagnose the problem. The unit was not installed correctly and will need to be reinstalled. I continue to have no hot water in the apartment.Customer response
06/25/2022
Better Business Bureau:
At this time, my complaint, ID ******** regarding Vuksani Service Group has been resolved.(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
***********************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.