Business ProfileforFox Chrysler Dodge Jeep, Inc.

I purchased my vehicle from them in June 2023 for $26,000 roughly. When given the opportunity for the warranty (which also included undercoating service), I told them I’d think about it. Next day, they had put the warranty on my contract without my approval and added a “miscellaneous” charge for the undercoating which was said to be included in the warranty purchase. I agreed to the warranty (roughly $2800 for 3 year 36000 mile) did not pay for the miscellaneous charge. Not even a month after buying it, I realized the radio was not working properly. I called multiple times to get my jeep in to be diagnosed, finally to be told that they were ordering parts for it because they diagnosed the radio issue. I called again in November 2023 to check in on the progress, turns out nobody even ordered the parts. I was told to wait a month because the radio was on back order and had to be shipped overseas. Waited OVER a month for communication on the status, got sick of waiting, after probably upwards of 20+ phone calls to them. So I ended up cancelling my warranty because I didn’t want to pay for something that wasn’t being used. When going to cancel the warranty (Feb 2024), the dealership told me that I was only getting back $1400 of my $2800 after not even 10000 miles (not even 1/3 of the miles). I disputed this with the warranty company, turns out FOX had pushed the radio claim through completely saying that it was ordered, replaced in my Jeep and completed. Meanwhile, it was never replaced nor did I ever get a proper answer on when the radio would be replaced. So, I ended up getting $2200 back to put directly toward my Jeep. They tried to screw me out of money not once but multiple times. So I still have a Jeep that has a not properly working radio because they wouldn’t do anything about it.