Business ProfileforAuburn Chevrolet GMC

My husband and I purchased a 2014 Chevrolet Silverado from GMC Chevrolet in Auburn, NY. Between the sale on May 31st 2022 & Today, we have added < 20k miles to the vehicle. In Feb of 2024 we had taken the truck to a shop for an oil change. this is the first time the truck has been lifted. When lifting the vehicle they found that frame damage had been covered by welding a plate, covered with under carriage spray. Due this it will not pass another NYS inspection. The shop disclosed to us that this damage did not happen in the time we had the vehicle. The next day, I was coming home from work when the truck died. It was towed to GMC Auburn, where we found that the Fuel Pump Control Module rusted. This took over a week to fix, though it can be done in a day. We owe about 21k on the vehicle, and come October when our NYS inspection expires, we will be without and still in debt due to the fact they sold us a truck with a remarkably large hole in it. I should add, that Chevrolet GMC of Auburn NY, has no documentation of our vehicle ever being inspected there. We went to Chevrolet, because that is who we trusted. Our trust has been diminished. When we bought it, from Roland Marsh, I was pregnant with our second daughter. We had asked for a safe vehicle. I asked him, if the vehicle has been inspected there, he said Yes, a lie. We have attempted to contact a dealer, in which we are ignored. I have left 9 detailed voicemails in the month of April ‘24 for Sales Manager, James. No call has been returned. I was told on the phone by receptionist that we cannot walk in to talk. This is very unprofessional. Our Truck has also depreciated in value, which is to be expected, but i do not believe we should be stuck with any of the equity, (11,000 in less than two years) for we were not disclosed on the extend of damage to the frame, and have not only been lied to, taken advantage of, and put into danger while driving this vehicle, but also neglected of professional service.