ComplaintsforSummit Chevrolet Buick GMC
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Complaint Details
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Initial Complaint
09/22/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Wasted money on diagnosis to have been told what I already told the service writter when I took my car in, without doing the requested work. Took my 2017 ***** ***** LT in for a Cylinder 1 misfire, requesting a compression test to help diagnose the issue. Technician tampered with my dash camera and never corrected it, so i was unable to verify any actual being done on my car. Was charged an hour of diagnostic/service to have a single spark plug changed and was told they recommended a new engine. When asked if they did the compression test was informed by the service writter Lucas that "I believed it would fail the compression test anyways so I didn't have the technician do it". In the service report though it claims "customer declined further diag at this time", despite never having asked me. This is shady at best and intentional negligence at worst. Quoted roughly $8000 for new engine without ever diagnosing the problem and quoted $700 for the radio without having completing the diagnosis/repair for that one claimining inability because of it "requiring USB programming" Paid $345 to not have the services requested done.Business response
10/23/2023
Hello, I reviewed the letter and the repair order, I spoke to my service advisor and tech about the customer's visit. The customer picked up the vehicle with out letting us assemble the dash and plugging the camera back in. General motors recommends us to unplug all acc items that are plugged in when trying to diag any radio concerns. Customer picked up vehicle before the tech had time to assemble the vehicle. I am refunding the customer the full amount of there service visit. I am having my office making a check out to the customer and will be mailing one out sometime this week to the address listed above. thank you!Customer response
10/24/2023
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Regards, **** *******Initial Complaint
06/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a 2018 ***** *********. It immediately had a bad tire that constantly loses air and the transmission doesnt shift as it should. I called to get it back in under the 90 day warranty. That was a month ago. I asked for a loaner or a rental since I live 1.5hrs from them. I even had a week off of work to try and work it out. I was told that loaners were reserved for new car purchases and that there was a wait list to get a loaner. That was 3 days after i took delivery. Since then, I’ve been given the runaround on availability of loaners, I’ve sent emails, and left messages for management and no one is returning any messages. I’m afraid they are going to drag this out past the 90 day lemon law warranty so its no longer their problem. The stress and anxiety of having spent $38,000 dollars on a vehicle that has problems from day one, their lack of willingness to make it right, the huge inconvenience of having to air up the tire every other day, and the fact that they wont communicate with me makes me feel like they got the sale and no longer care. Only new car sales are worth their time and now I’m stuck.Initial Complaint
03/31/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I made a deal to purchase a vehicle with this car dealership on 3/22. I made a 500.00 deposit to hold the vehicle. On 3/23 .I was told to bring my trade in vehicle and sign papers,when I called to set a time to do so I was told the vehicle was sold to another person. This vehicle is still on the car lot for sale, they clearly decided to back out of this deal but yet they are holding my money hostage. When I called to resolve this matter there was no answer or call back for a week. When I finally got to speak with a person he was very rude to me and hung the phone up on me. This is unethical practice . This dealership took my banking information and took 500.00 from my bank account for a deposit on a vehicle I do not have. So they can use the same information to put my money back in my account I would like my money back I can use it to purchase with a dealer who has ethics when a deal is made. This has been almost 2 weeks they have had my 500.00 held hostage.Business response
04/25/2022
It turns out that the refund was processed prior. Please see the attached receipt
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.