Customer ReviewsforGuenther Automotive

If you are reading reviews to decide if you can trust Guenther's with your car, I will make it easy for you -- ABSOLUTELY YES. I live in the city of Rochester, NY and would not normally have my car in their service as they are about 30 minutes south of me, but my parents live nearby their shop and when my car needed repair while it was in their care, they took it to Guenther's for that work. It is important to note that I have an inherent mistrust of mechanics having been taken advantage of by bad ones many times as a woman, especially when I was young so it takes a lot to impress me and earn my trust, but Guenther's did it on my first visit which is something I don't say lightly. They were extremely communicative, offered explanations, options, and alternatives to expensive service I needed, and were right on the nose with their repair estimate (they even came in a little under the expected budget!). Their staff was respectful and kind, and my car was in better condition when I got it back than when I dropped it off....they had even re-bolted on a piece of my fender that had come loose when I parked too close to a curb at no charge because it was easy for them to do when they replaced my tires. When my car was ready for pickup, they even took the time to talk to me about things I should look out for in the coming year or two given the age of my vehicle and their mileage. There was no point in time that I felt as though I was being overcharged for any particular item, or told I needed to replace/fix something unnecessary. I don't know when I will have the opportunity to visit them again for service given that I don't live nearby, but I didn't want to miss the chance to let anyone in their area know that they will find an honest and reliable shop if they choose Guenther's. Please consider reaching out to them if you have service needs, you won't be disappointed!