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ComplaintsforDream Work Designs
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/21/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I contracted with Karen and Brian D**** for them to build a pool deck, the work was completed around mid June 2021, we paid $ 10,500 for this project. unfortunately I contacted the town to ensure the final inspection was done and found that it was not, so I scheduled it, It did NOT pass inspection. Ive contacted Karen D**** by email on several occasions whereby they have said they would contact the town inspector and be out to resolve the issues. emails sent on July 20th and august 24th by the inspector... emails sent by me on 8/2, 8/19, 9/2, 9/14, and 9/30 with no resolution.Business response
11/05/2021
BBB spoke with Karen at the business, and she explained that she spoke with the inspector at Farmington. The business has a permit to install the hurricane clips, and gives one year to complete the work.Customer response
11/11/2021
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I want this complaint to remain open until the work is done and the deck passes inspection, until it is complete where they are saying they have one year to complete is fine but I need a timeline and for it to pass Regards, ****** *****
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.