ComplaintsforArgyle Flooring Inc
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Complaint Details
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Initial Complaint
08/07/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Transaction transpired on May 23, 2023. Carpeting was ordered and a deposit of $1000.00 was accepted by the business. Delivery was estimated for mid June. A delivery date and time was given for installation. Never showed up. Several attempts to call and reschedule were unsuccessful. ************************* ( Owner) finally did answer and we were told a check for the deposit amount would be sent. Throughout the following weeks several phone calls were never returned, and our deposit was not received. Order number *******,Initial Complaint
12/19/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
On March 26, 2022, I entered into a flooring installation contract with Owner/President ************************* of Argyle Flooring Inc., ***********************************************************, and as of December 19, 2022, he is yet to satisfy our agreement to complete the work that was agreed upon. The contract included the installation of vinyl flooring and a carpet stairway runner in the amount of $4800.00. I then provided a 50% deposit in the amount of $2400 as requested by ****************. I've made multiple attempts to resolve this issue, but to no avail. I requested a full refund multiple times (which are documented via text messages and in-person discussions) as **************** was not in possession of the materials required to complete the install, but he then demanded a materials "restocking fee" in the amount of $700.00. Such a fee was in my opinion unreasonable, as again, he was not in possession of the materials and had ample time to cancel said materials from his suppliers before receipt. **************** evades and avoids all attempts to communicate. I am seeking a FULL REFUND of $2400.00 and to terminate our service agreement immediately. It has been nine (9) months, which is an unreasonable amount of time to wait for such services. My latest attempt to contact **************** was on December 19, 2022, via text and email. He doesn't answer his cell phone, and he is never present at his store to discuss in person.Business response
02/17/2023
due to covid products are delayed and can be very frustrating
we completed *************** job on 2/16 2023
i was told he was very satisfied with the end result
Initial Complaint
09/14/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
On 09/09/2021 I provided a check (number 271)to the owner of the business ****** in the amount of **** dollars for a ******* rug/runner.I have recorded 20 separate dates i attempted to call or message with either no answer or an automatic reply. I entered the store itself on 04/22/22 and was told my product will be here by end of May kicking off another chain of not answering until 07/01/22 when I was told my carpet is shipping on 7/5 or 7/6.Starting another round of avoiding calls/messages until 8/10/22 when I was informed that my carpet will be arriving by 8/22/22 As of 9/13/22 (today) nothing has arrived, the store owner, who i paid and placed my order with states he has no idea where the carpet is.I reached out to manufacturer of the carpet (*******)and was informed by their representative a ************************* That no order was placed with ******* for our rug.****************** also requested a copy of the order and check from the store and that was refused. The store owner ****** now refusing to answer anything again.Business response
09/14/2022
We have all documentation of the order we placed for the client
We have spoken on numerous occasions
The client only resolve is a refund
We will issue a refund to the client
Customer response
09/15/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
Business has been in contact and provided an order number that is someone else's, I was in contact with ************************ and I was informed that the Business has never placed my order and further more all the Businesses orders have never been paid for thus canceled.
Business has been issuing bad checks to those of us that are complaining.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*********************************
Business response
09/30/2022
*************** to complaint - ********
On 9/15/22 the customer ******************************* received a refund of $ ******** in the form of a bank check.
This amount represent the total deposit that we received from the customer.
Unfortunately due to covid our vendors have notified us that there could be delays in receiving the product up to one year.
This is explained to each customer in detail before they sign the invoice.
I understand how frustrating this can be and I am working diligently with our vendors to get the orders here as soon as possible.
Initial Complaint
09/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Went into contract in January with this company, directly with the owner ****** in my home, for $12k worth of services including removing existing carpet, laying new luxury vinyl flooring from Karndean in 5 rooms plus the stairs. The deposit check for $6k was cashed on 1/17/22. Since April I have had the below correspondence, either being misled or ignored for large periods of time. I am an interior designer who was happy to find a new vendor, but his level of professionalism is so unbelievably poor I have no choice but to file this complaint, and direct my client not to use him either. He is ignoring my requests to cancel for a refund. - April 30th - "should be able to make it, got updated" regarding installing by my family party May 15th - May 19th - "Sorry waiting for materials to come in"- June 11 - "Sorry we can give you a delivery date on Monday" - June 20th - we spoke on the phone, says he's in the dark but will let me know as soon as he knows. I tell him I'm happy to pick a different material if it's the selection that is the problem. He confirms that's not it, it's ready, he just needs a date from the mill. - July 12th - "scheduled for delivery out of ************ Monday or Tuesday the latest, we can install over next weekend" - August 1st - I ask for firm installation date with time of arrival "Ok call you tomorrow to schedule" - August 13th, August 30th, Sept 1st, Sept 2nd - I tell him over and over I want my check back. Inform the bookkeeper. I'll be by to pick it up. September 2nd - "This is not ****** phone" He's a con artist with 2 similar recent complaints of ghosting people and not refunding deposits - one on the BBB, and one on Yelp. I want my $6,000 check back.Business response
09/30/2022
ID - ********
In response to this complaint from ***********************,
On 9/16/22 *********************** received a refund in the form of a bank check from Argyle Floors in the amount of $ ******** which represents the total deposit I received from her.
Unfortunately since Covid our vendors have notified us that the delays can be up to one year. This is explained to each customer before they sign the invoice and
leave a deposit. On my invoices it says no refunds or cancellation accepted and the customer agrees to the terms and signs.
I understand how frustrating this can be for my customers and I diligently work with my vendors to get the products ordered here as soon as possible.
I apologize for the delay in service and continue to work with the vendors to make this right.
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Customer Complaints Summary
5 total complaints in the last 3 years.
2 complaints closed in the last 12 months.