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          Find a Location

          Van Dusen Exteriors has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Van Dusen Exteriors

              8512 Oswego Rd # 150 Baldwinsville, NY 13027

            • Van Dusen Exteriors

              380 S Railroad St Parish, NY 13131-3350

            Business ProfileVan Dusen Exteriors

            Siding Contractors
            Multi Location Business
            Revoked BBB accredited business

            Current Alerts For This Business

            Accreditation Revocation:
            On 08/31/2023 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to failure by the business to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

            6. Address disputes forwarded by BBB quickly and in good faith.

            6A. Provide a response to each complaint that:
            • Is professional,
            • addresses all significant issues raised by the complainant,
            • includes appropriate evidence and documents supporting the business' position, and
            • explains why any relief sought by the complainant cannot or should not be granted.

            Contact Information

            8512 Oswego Rd # 150

            Baldwinsville, NY 13027

            Visit Website
            (315) 625-8100

            Customer Reviews

            2/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            Revoked BBB accredited businessB-

            Years in Business: 21

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            General Contracting

            Roofing

            Siding

            Windows

            Decks

            Products & Services

            Roofing, metal or asphalt, commercial and residential , Siding, Vinyl, wood, composite, Windows, Decking, Stone work, GAF

            Business Details

            This is a multi-location business.

            Find a Location

            Van Dusen Exteriors has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Van Dusen Exteriors

                8512 Oswego Rd # 150 Baldwinsville, NY 13027

              • Van Dusen Exteriors

                380 S Railroad St Parish, NY 13131-3350

              Location of This Business
              8512 Oswego Rd # 150, Baldwinsville, NY 13027
              BBB File Opened:
              6/8/2004
              Years in Business:
              21
              Business Started:
              6/8/2003
              Business Started Locally:
              6/8/2003
              Type of Entity:
              Sole Proprietorship
              Alternate Business Name
              • VanDusen Exteriors
              Business Management
              • Mr. Eric Van Dusen, Owner
              • Ms. Shannon Van Dusen, Owner/Manager
              Contact Information

              Principal

              • Ms. Shannon Van Dusen, Owner/Manager

              Customer Contact

              • Ms. Shannon Van Dusen, Owner/Manager
              Additional Contact Information

              Fax Numbers

              • (315) 625-8179
                Other Fax

              Phone Numbers

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              2 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              12/01/2023

              Complaint Type:
              Product Issues
              Status:
              Answered
              VanDusen installed 4 windows in Fall 2019. Came with lifetime warranty. January 2023, windows leaking cold air in spaces between sashes and frames. Contacted VanDusen. Came out and needed to order parts to "support the windows to stop bowing due to the cottage style of windows". Waited until June for parts to arrive. Crew came out 6/6/2023 to install parts, but "the wrong parts came in" so they were going to "install shims to support the windows". At some point during the installation of the shims, the foreman informed me that the windows were "defective" and "needed to be replaced". At that time he phoned Eric and sent pictures, and I was told that all 4 windows would be replaced under warranty. I checked back in by phone on 8/18/23 and was told they would be replaced under warranty but that they were "still dealing with the window company warranty" by Theresa on the phone. After hearing nothing by 10/31/2023, I called and left a message on voicemail asking for an update. I got no response so tried again on 11/2/23 and 11/7/23 with no response. Finally reached Theresa on 11/9/23 and was told Shannon would be in early next morning at 9 (11/10/23) and she would call me back. Did not receive call, so my husband reached out to them at 10AM on 11/10/23. Theresa told him Shannon was "not in and not sure when she would be" and that Shannon would call back. Have never heard back. Sent certified letter asking for response within 1 week for amicable resolution; letter was signed for at the address on 11/22/23. One week expired on 11/30/2023 and have not heard anything as of today 12/01/2023. We simply want the windows replaced as per warranty or a refund of the total for the windows if this isn't going to be done.
              Read More
              Read 1 More Complaints

              Customer Reviews

              1 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Chris G

              08/20/2021

              very shoddy work.. instead of putting down plywood or something else to walk on... they just trampled and muddied up the yard... my whole yard and driveway turned into one huge deep mudpit. For the interior trim of the patio door they used some cheap scrap wood that they just threw up and wasn`t even close to the right size. The whole exterior has an unfinished look, cables and wires were never re-attached, just left hanging... They busted my canoe that was next to the shed by forcefully pulling it up when it was frozen to the ground. They Broke a fishtank that was being stored next to the house. And they also busted a part of my fence that was just installed 2 months prior. My yard was used as an ashtray, spent days picking up cigarette butts, last thing that a parent wants to see is their 2 yr old chewing on a cigarette butt.

              Van Dusen Exteriors Response

              08/26/2021

              Good Afternoon Mr. ******! I am so shocked to see this review due to the fact this work was done 7 months ago! This is the first time ANY of us is hearing about it. We pride ourselves on our workmanship and customer service. You never once told us about any issues or we would have made it right ( as we ALWAYS do) Now this is your word against ours. I am very sad that you are not happy with our services and would have loved the opportunity to fix any wrong doing! Sincerely, Shannon VanDusen, Owner

              Local BBB

              BBB of Upstate New York

              More Info on Local BBB

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