ComplaintsforEmerald Lawn Sprinklers, LLC
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Complaint Details
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Initial Complaint
12/12/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
• Date of the transaction: Emerald Lawn Sprinklers provided a proposal to me on 8/17/22 as shown in attached doc_1. I, ** ****, provided a check of $1,000, as shown in attached doc_2, to Jason M***** to start installing a lawn sprinkler system for my yard on 10/10/22. However, Jason did not show up to work at that date. • The amount of money I paid to Emerald Lawn Sprinklers: I have paid to Jason M***** $1,000 as the initial installment for the work. However, Jason never completed the work and damaged several items in my yard. • What Emerald Lawn Sprinklers committed to provide to me: Emerald Lawn Sprinklers has committed to provide me the sprinkler system for my yard. • What the nature of the dispute is: Emerald Lawn Sprinklers not only has not completed the committed the work but also damaged my yard: holes in my yard, breaking the internet cable for my home, window well cover, and gutters for my home. The pictures in the attached doc_3, doc_4, and doc_5 show the uncompleted work and portions of the damages. I have requested him to complete the work for ~10 times. Jason promised me but did show up to complete the work using executes such as “his wife cheating on him”, “rain”, “I will complete this week”… The attached doc_6, doc_7, doc_8, doc_9, and doc_10 show portions of the conversations between Jason and me. • Whether or not the business has tried to resolve the issue: Jason made ~10 appointments with me to completed the committed work but did not show up to complete the work. The attached doc_6, doc_7, doc_8, doc_9, and doc_10 show portions of the conversations between Jason and me.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.