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ComplaintsforMcDonald's
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Complaint Details
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Initial Complaint
12/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The date of the transaction was 11/19/2023, restaurant #****. Went in the restaurant, stood at the counter for 10 minutes before someone waited on me. Customers that walked in behind me walked out of the restaurant. It's a fast food restaurant I stood there for an additional 15 minutes waiting for my food. When I peeked around the corner into the kitchen, to see what was taking so long, this is what I saw (see photos). Food all over the floor. French fries all over the place in front of the fryer, food wrappers on the floor along with other cardboard pieces, clearly a safety issue (someone could have fallen). A hamburger roll had fallen on the floor, and the employee picked it up, And had I not been watching I do believe it would have ended up back on the sandwich. They did throw it out. I got my order went out to the car, opened up my bag and I only had half the order. So I had to go back into the restaurant and ask them where the rest of my order was. There was a gentleman standing at the counter, who had ordered his food at the drive-thru and was told to pull forward, and sat out there for 15 minutes WAITING!! They forgot about him, and never came out. The employees were goofing off in the back, and the restaurant was in total mayhem. The general consensus of the customers I spoke to was that these employees didn't give two hoots whether the food was hot, or the orders were correct. Not what I expected from McDonald's. This is a nice location, it's busy, modern, and usually very clean. Most McDonald's are busy, particularly at lunch and dinner hours, and the employees are always hustling and bustling to get their customer's orders out. These employees, had two speeds, mosey and don't mosey. Outside, the garbage cans were full and overflowing. Very disappointed in my restaurant experience, and concerned about food safety, with antics like that going on in the kitchen. The kitchen was a mess!!Customer response
12/08/2023
I apologize I thought I provided that in my original message. McDonald's - *** ****** *** *** *** Ballston Spa, New York 12020***** **** ****
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.