ComplaintsforClassy Chassy Car Wash
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Complaint Details
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Initial Complaint
01/19/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Back in November 2022 I contacted this business due to their car wash kiosk not giving me my change of $10. The CSR gave me a code to use to get a "free" car wash next time. I then went in December to have the car wash and to use the "free" code and there was not option to use a code. I then contacted them once again and stated that I wanted my money back. I have contacted them via email and telephone SEVERAL times and still do not have my refund. This is the excuse the Customer Service Manager emailed me on January 10, 2023: "Good morning, Tue 1/10/2023 9:04 AM I do apologize for the delay. I am still waiting for new checks to arrive in our office so I can issue a new check for you. I will send it out as soon as possible. Thank you, Julia -- Julia K***** Splash Car Wash Customer Service Manager ********************************"Business response
02/06/2023
We sent a check to this customer on 1/22/23- check number ****Customer response
02/06/2023
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Regards, ****** *****
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
15 Liberty Street
Batavia, NY 14020
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.