ComplaintsforWilkins Recreational Vehicles, Inc.

• Initial Complaint

  06/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a camper from this company and have had nothing but issues. They refuse to honor the warranty I paid for and keep giving me a run around. This business is a joke and I don’t recommend to anybody

  

  Business response

  07/08/2024

  We do not 100% understand the complaint.  The customer purchased a pre-owned RV from us in April 2023.  That purchase came with a limited 30-day warranty, which is the standard warranty we provide with the sale of a pre-owned vehicle that is ten years old or less.The customer brought the vehicle to us for some repairs in February of 2024, which would have been well outside of their warranty period.  During that visit, we completed some repairs that we owed them, at no charge to them.  We also completed some repairs that were covered by a vehicle service agreement that they had purchased.  There were a couple of items that were not covered by the vehicle service agreement that the customer did not want us to complete.  We are not sure if that is the complaint.  If yes, those are not items that are covered under our warranty as our warranty had expired.  The fact that they are not covered by their vehicle service agreement is not controllable by us, as that is dictated by the coverages within the agreement.Jason R*******, our general manager has placed a call to the customer to review the situation, gain a complete understanding and hopefully work towards a resolution.Brian W******President

• Initial Complaint

  05/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought my camper in March of 2021 at Wilkins RV Syracuse. Right off the bat we had problems with it. Most of them were addressed immediately but more arose. To make a long story somewhat short we dropped the camper off on January 7th of 2023. Now it is May 31st and I still don’t have my camper which I live in full time while I am building my home. So essentially I have been out of my home for 5.5 months. The dealership didn’t start working and or order parts for my camper until April 28th…. 4.5 months after dropping the unit off. Now after multiple attempts of ordering windows and receiving the wrong ones there is still no end in sight. They also were supposed to order a jack through another company and they still haven’t done that either. I’ve called the general manager with no response back. To say this is the worst case of service is an understatement there is no reason why when I had an appointment in January they start ordering parts months later. To top it off they almost started the camper on fire. The main power supply was burned up and melted on the ground. They’re trying to tell me it did that not connected to power. But something is definitely fishy with this dealership. All I want is my camper fixed and the last time I checked that’s what the service department does. If they simply could do their job and do it well this wouldn’t be an issue. Evidently they just want to sell campers and not fix them. I pay for this camper every month and I can’t even use it.

  

  Business response

  06/05/2023

  Our general manager, Carson V****, has spoken with the customer and we have a plan to have the repairs completed approximately June 19-23rd.  We do feel this is a timeframe we can meet and hopefully bring all issues to resolution.Brian W******

  Customer response

  06/07/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  It was nice of the business to simply just give me a date of completion of repairs after nearly 7 months of having my camper.  I still want to know why my camper sat idle for 4 months with no one working on it or ordering parts?  Even though I had a standing appointment for 2 months ahead of that.  I’ve driven to Wilkins multiple times to follow up on the repairs and the first time nothing had been done but someone chucking my garbage can into the back and leaving a window wide open for snow and rain to get into.  Now my nearly new camper has duct tape, holes and cut marks in the under belly.  The underbelly had to be lowered because gray water spews in your face when the kitchen sink drains.  Instead of  unscrewing the screws that hold the underbelly up like a normal person would do, they cut around the screws and then randomly screwed it up with some other bolt.  I have photos of all of this as well. Also the switch to the gas pump “mysteriously” burned up in the time it was at the dealership and then they don’t bother ordering parts to fix that until 6 weeks after it happened. To say this is the worst example of service is an understatement.  Wilkins resolution to the worst service experience of my life was for us to pick the camper up and bring it back out when the right parts came in. Which this camper has been back and forth only to dealerships in the 2 years I owned it trying to get repairs done.  Wilkins couldn’t even put $10 of gas in my camper to see if the generator worked when I bought it. So back to the dealership we went.  Now remember I live in this RV full time Wilkins has put us out of a home for 6 months and counting and again the thing sat idle on their lot for 4 months. I think a better resolution would have been to offer to drop the camper off to us. And then when the correct parts come in they can have someone come out to us and install them. I think that’s the least they could do in this situation.   I can talk until I’m blue on the face about all this unfortunately until I can get a lawyer involved nothing substantial will happen through this mediation.  Hopefully Wilkins RV can come through with they’re date of completion. 

  

  Business response

  06/19/2023

  I've had a few more conversation in order to gain an understanding of what has gone wrong here. First, I think we got off to a bad start as it is my understanding that we were not involved with some of these repairs from the beginning.  Usually, we diagnose the repairs, work with the manufacturer to determine the right repair, order the needed parts and the parts are sent to us directly.  In this case, it appears that the customer worked with the manufacturer and just brought us the parts.  From there, some of the parts were wrong and/or missing pieces that were needed to complete the repair.  This set us back a bit as we worked to get the right items.  On top of that, it does not appear communication was what it should have been, and that is on us.  I do see areas where we did not follow up on things as quickly and efficiently as we should have, and that has caused the repairs to take longer than they probably should have. I reviewed what is left with the team this am.  We are short a wire harness for the switch that need to be replaced.  We are hoping to have that tomorrow which would put us in a position to complete the repairs by Wednesday, 6/21. I have asked Carson V****, the store General Manager, to review the switch failure with the technician in hopes of trying to determine what may have caused it to fail when it did. Lastly, I have also asked Carson to address a better repair to the underbelly.  Carson is hoping to contact the customer today to review that. Ultimately, I don't have great answers.  We agree with the customer that this could have gone better.  Unfortunately, at this point, we can't fix what went wrong in the past, and are just trying to get things right as quickly as we can. Brian Wilkins Wilkins RV  

• Initial Complaint

  01/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On October 10, 2021, I entered into a contract to purchase a used 2020 camper from Wilkins in Bath. At the time of contract, pickup/delivery was scheduled for October 21, 2022. During the 11 day timeframe I was notified that due to a leaky window the date had to change to November 4, 2022 so the window could be replaced. On a November 4, 2022, I went to do a final walk though and take delivery. During the walk through I identified the window was still leaking and refused to accept delivery. I was informed service would fix it and let me know. A few weeks later I received a title in the mail and so I questioned to finance why the financing/title was processed when I still didn’t receive the camper. They apologized and said it never should have happened so they agreed to deliver to my house. On December 9, 2022 delivery was scheduled. Upon delivery I tested the window and noticed it was still leaking. I refused delivery and to this date it still remains in service awaiting the repair. Since the camper was never picked up/delivered the contract should not have been finalized and yet I have title and am paying insurance and monthly payments for a product that was never provided to me. As such, I should be able to cancel the contract per the terms but am being told I can’t but they offer me $5,500 less than my contract to buy it back from me. Horrible experience and no one wants to accept ownership of prematurely filing the financing paperwork on the deal.

  

  Business response

  01/11/2023

  Jason R*******, our General Manager has had conversation with our customer this week.  We do have a window on order in order to complete the repair.  We have agreed to assist the customer with a couple monthly payments, to offset the time that the vehicle has been out of service.  Our customer has accepted this resolution.  We believe this issue is resolved. DSincerely Brian w******

  Customer response

  01/12/2023

  Better Business Bureau:  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   Regards,  ******* ***** 

• Initial Complaint

  10/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought a 2021 ******* Camper March 23rd, 2021 for $20,499.99, through this business and have had nothing but issues regarding all the "work" they have attempted to fix. At purchase of the camper, refrigerator did not work they tried to replace it, put the wrong one in (4 months after purchase) and switched the hinges which in result failed and was broke again and had to wait even longer for a new one which didn't receive until over a year later. On top of subwoofers didn't work, no water pressure in shower, etc. (all things I've asked to be fixed before warranty was up) In midst; slide out to the camper did not work spring of 2022. Called numerous of times to get it in again before warranty and either got no call back, no answer at all, or just they are too booked up to get me in. Finally got it in to shop in July 2022 which they kept for well over a month just to have the slide out break again middle of October. In all reality I am officially fed up with this product and have asked to trade it in fairly, which they asked me for a hefty down payment or co-signer on even a 2016 camper trade. Or I asked them to buy it back from me at the balance of my loan. Both in which they cant do. I am in need to just get out from underneath this loan on a camper that is not even worth what I owe due to all the issues that it has occurred and keep reoccurring. I am willing to take the loss of over $3000 in payments with interest for a camper that I was only able to use maybe 5 times in 2 summers because of the maintenance. I feel as if Wilkins should of accommodated the loss of time with something older or same price for even trade but again nothing they could do. I just don't want to deal with this company anymore and move on.

  

  Business response

  10/28/2022

  We are aware of the issue Ms. ****** is having with her slide-out.  She dropped her camper off to us earlier this week and it is scheduled to be evaluated today.  We understand the frustration Ms. ****** has experienced and are committed to getting the issue resolved for her.   We have tried to be as accommodating as possible through this.  At one point we provided a loaner refrigerator.  Most recently, Ms. ****** was unable to winterize due to the slide not going out so we did agree that we would take care of the winterization at no cost to her.
  We did try to trade Ms. ****** out of this camper in August, but were not able to arrange acceptable financing terms.
  
  It is our intent to get the slide-room fixed for Ms. ****** and hopefully she can have a better experience with the camper going forward.

  Brian Wilkins

  Wilkins RV

  
  

• Initial Complaint

  09/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  2016 ***** ******* was sold to me on 8/13/2021. On 8/23/2021 i contacted Wilkins RV regarding a soft spot found on the bathroom floor. I continued to attempt to contact them to have the camper to be brought in and looked at / repaired. they requested pictures / videos sent to them instead. which i did. Now finally on 9.9.22 i was able to bring my camper in a ENTIRE YEAR LATER. they had the camper 2 weeks and called me to tell me that my camper is being totaled and told me to contact my insurance company, that the entire back portion of the camper is rotted out. walls and floor. i have been attempting to get it looked at for a year. they sold me a damaged and totaled camper. They claim there is over 16k in damages on a 23k camper. I am requesting the FULL REPAIR / or replacement of my camper at their cost. Or at the very least they must give the money they received back to my credit union.

  

  Business response

  10/05/2022

  Customer purchased their RV from us in August 2021.   We were notified in early October that they had a soft spot in the bathroom floor. We offered to diagnose and repair the floor in that area, and asked that they set an appointment.  The customer never did that.  We never heard from the customer until this summer, and are now advised that the water damage has spread to  the entire rear of the vehicle. Our feeling is that we did agree to fix the bathroom floor but because the customer failed to take action for a year, while there was active leak in the plumbing, that we are not responsible for that additional damage.  We feel the customer does have a responsibility to maintain their RV and in this case, that failed to happen.  Our records indicate that the customer made contact with us to set an appointment for the camper on 7/18/22. We have no other evidence of the customer trying to set a service appointment prior to that date. We did recommend that the customer approach their insurance company for potential coverage.   We are still willing to participate in the repair to the extent that it would have taken us to repair the bathroom floor.  We are also willing to provide discounted pricing if its a repair we can do during the winter. Brian W****** Wilkins RVC

  Customer response

  10/07/2022

  Better Business Bureau:  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  This information is incorrect.  i contacted Wilkins RV 10 days after picking up the rv, on August 23, 2021.  I was then informed that i needed to take pictures/videos' of the issue on August 27, 2021.  Which I sent on September 13, 2021.  after that I was then told that they were waiting to hear from the warranty department before i could schedule an appointment to drop it off.   I was never once asked/told to bring the rv in. They quoted the repair at $14000 originally over $16000,  they said they would cover $3900. What they are doing is unfair, deceptive, and abusive acts. They profited by the sale of the rv, and now are trying to profit from the repairs. The sales person talked us out of a brand new rv, because this unit was $10000 less. Had i known about the undisclosed damages I would have went for the new rv i was originally looking at.  Regards,  ***** *****

  

  Business response

  10/10/2022

  My General Manager, Jason R******* has been talking with the customer and we are trying to iron out a compromise.  We hope to have something finalized over the next couple of days. Brian W******  Wilkins RV 

• Initial Complaint

  09/20/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  We purchased a ***** Fifth Wheel camper from what was then ***** **, Nichols, NY on 8/28/20. ***** ** sold out to Wilkins RV, May 2022. We have had multiple problems with the camper from the beginning. The camper has spent a lot of time at the dealer for repair. The most current problem is a crack in the exterior. We reported the crack to the manufacturer on 7/22/22; they documented the claim and told us to contact the dealer. We called the dealer, scheduled an appointment and dropped the camper off 8/12/22; the appointment was for 8/18/22. We asked to have it back by Labor Day weekend. They didn't call us so we called them; they don't return calls and they don't reply to emails; their customer service is the worst. We called again they said the camper was ready and we went to pick it up on 8/26/22. The camper was in the pickup lot we backed up to the camper and got out to inspect it; they never fixed it the tape was still over the crack. They said there was a mix up and they fixed someone else's camper and closed out our claim so they would have to fix it and it would cost them. We drove back home without the camper (85 miles one way). They told us the camper was fixed again and we went back to pick it up on 9/2/22 only to find a new crack above where they fixed the other one. They said that crack wasn't there when they pulled it out of the shop. They said they were going to call the manufacturer this time. It was the holiday weekend and they told us that the person at the manufacturer said she would have to speak with her supervisor. When we call Wilkins now they tell us the don't know anything yet. We've sent emails to managers at Wilkins they don't respond. We spoke with the manufacturer yesterday and she said she told them to fix it when they called on 9/2/22; she never told them she had to speak with her supervisor. She said that she has called them; they don't return her calls either. We just want our camper fixed so we can make our trip south for the winter.

  

  Business response

  09/21/2022

  I was able to look into this situation some today.  First, i will say i apologize for the poor communication.  In order to improve upon that, I offer my personal contact info; Brian Wilkins @ ********@*********.com.  If you are not getting good communication going forward, please feel free to reach out to me. I am told that the customer spoke with both ***** and us today, and that *****, the mfg, is supposed to have us some guidance tomorrow.  Apparently, the RV had a crack in the fiberglass exterior and was repaired and sent to a body shop for paintwork. After repair, it cracked again next to original spot. We are working to get it repaired again and have a appt with the body shop next week.  I am working with our GM, Brent A********, to resolve and the customer should hear more from us tomorrow.
  

  Customer response

  09/23/2022

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. As long as the work does get done by october 7th 2022.  Regards, ****** ********  

• Initial Complaint

  05/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  PURCHASE DATE 04/01/22, 2022 ********* MODEL ****** VIN *****************. PICK UP DT 04/09/22. WE FIRST NOTICED DAMAGES ON 04/25 DOUBLE BUNK BOARD WAS CRACKED ALL THE WAY ACROSS, THEN NOTICED QUEEN BUNK HAD A PEICE OF FLOORING THAT HAD BEEN USED TO CONCEAL THE BOARD HAD CRACKED, IN THE SAME PLACE AS WELL. IN AN ATTEMPT TO HIDE IT. THE CANVAS WAS HELD ON WITH HEAVY DUTY VELCRO, IT PULLED AWAY FROM THE SUPPORTING BOARDS IN SEVERAL PLACES, WHILE TAKING IT BACK DOWN. IT WAS DEFECTIVE AND I WASNT HAPPY. I TRIED TO RETURN AND BUY SOMETHING ELSE. DEALER SHIP REFUSED TO GIVE ME FULL CREDIT. THEY GAVE ME A DEPRECIATED VALUE, LESS 3000.00 FROM WHAT I PAID. THEY REFUSED TO GIVE ME CREDIT FOR THE 2000.00 DOWN. IN MY NEW DEAL, I HAD TO PUT ANOTHER 2000 DOWN. I HAD LOST OVER 5000.00 ON A CAMPER, I HAD IN MY DRIVEWAY FOR LESS THAN TWO WEEKS. THIS AMOUNT IS COMPRISED OF THE 2000.00 DWN PAYMENT AND THE LOSS ON THE PREVIOUS LOAN FOR DEPRECIATION. I FELT SINCE THIS WAS DEFECTIVE FROM THE START, I HAD ZERO CONFIDENCE IN THE PRODUCT. I COULDNT IN GOOD CONCIENCE KEEP THE POPUP AFTER THAT. I HAD ALL APPLICABLE WARRANTIES, HOWEVER, IT WASNT WELL MADE AND THEY SOLD ME A PEICE OF JUNK. I NOW HAVE A 2022 **** *** **** AS I HAD MULTIPLE CAMPING TRIPS PLANNED, ANYTHING THAT YOU COULD DO TO HELP ME AS THEY ARE OBVIOUSLY NOT GOING TO STAND BEHIND THERE PRODUCT, NOR ARE THEY LOOKING OUT FOR ME AS A CONSUMER. ANYTHING ELSE I BUY IF IT IS DEFECTIVE I CAN RETURN AND OR EXCHANGE. I DIDNT MIND LOSING SOME MONEY BUT 5000 DOLLARS IS A HARD PILL TO SWALLOW. PLEASE ADVISE

  

  Business response

  05/31/2022

  First, let me start by apologizing to Ms. ****** for the issues she has experienced.

  Ms. ****** did have a couple of issues with her camper, that were both repairable and covered under the manufacturer's limited warranty.  It seemed to us that Ms. ****** wanted to trade out of the vehicle not just because of these issues, but also because she wanted a bigger vehicle.  It seemed to us that there was a bit of buyers remorse involved in the situation.  We worked with Ms. ***** in order to help her get into a vehicle that better fit what she wanted, and do it in a way that was fair for both parties.  Ms. ****** states that she lost her $2,000 that she put down on the first deal, but that of course isn't true.  That $2,000 lowered the loan balance on the first purchase and thus lowered the amount of the loan that carried to the second deal.  The $3,000 difference between the value of the vehicle new, and the value of the vehicle used was what we felt was fair value.  To look at it from a different standpoint, if a customer is looking to buy a new vehicle, and they can buy it for $15,000, how much less would they need to buy the used vehicle, in order to buy used versus new?? We felt that $3,000 accurately depicted that difference in value.

  We do value Ms. ******'s business and we do want her to be satisfied.

  As a good will gesture, we will mail her a $200 gift card for use at our dealership.  This will be helpful for winterization, maintenance, etc.  Hopefully this can be seen as an acceptable resolution.

  Brian W******

  President

  

  Business response

  05/31/2022

  First, let me start by apologizing to Ms. ****** for the issues she has experienced. Ms. ****** did have a couple of issues with her camper, that were both repairable and covered under the manufacturer's limited warranty.  It seemed to us that Ms. ****** wanted to trade out of the vehicle not just because of these issues, but also because she wanted a bigger vehicle.  It seemed to us that there was a bit of buyers remorse involved in the situation.  We worked with Ms. ***** in order to help her get into a vehicle that better fit what she wanted, and do it in a way that was fair for both parties.  Ms. ****** states that she lost her $2,000 that she put down on the first deal, but that of course isn't true.  That $2,000 lowered the loan balance on the first purchase and thus lowered the amount of the loan that carried to the second deal.  The $3,000 difference between the value of the vehicle new, and the value of the vehicle used was what we felt was fair value.  To look at it from a different standpoint, if a customer is looking to buy a new vehicle, and they can buy it for $15,000, how much less would they need to buy the used vehicle, in order to buy used versus new?? We felt that $3,000 accurately depicted that difference in value. We do value Ms. ******'s business and we do want her to be satisfied. As a good will gesture, we will mail her a $200 gift card for use at our dealership.  This will be helpful for winterization, maintenance, etc.  Hopefully this can be seen as an acceptable resolution. Brian Wilkins President

• Initial Complaint

  11/07/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I purchased a brand new ****** ******* from Wilkins RV back in June 2021. a few days before the signing I asked them for the cost to add 3 slide toppers and if I could finance it into the loan. They agreed and provided me with a price of $2,219.40 (this included the parts, labor, taxes and any other associated fees. The work was performed prior to my husband and I signing the paperwork and taking possession of the travel trailer. I then received an email from Kim W*** on 11/3/21 with an invoice for $2,127.34 (this included the parts, labor, taxes and any other fees) for the 3 slide toppers they installed. I called later that day explaining we financed them with the loan and asked her about the $98,06 difference between what I paid and what the invoice showed, Kim was going to check the paperwork and advised if i had overpaid she would refund the $98.06. Kim then left me a voicemail the next day advising I could disregard the invoice as they show we paid already and no mention of the refund. I tried to call her back but she was not available. I called her Friday and left a voicemail inquiring on the refund. I then get a call from Mike Y****, a sales manager. he indicated that they would only be refunding me $48.60, not the $98.06. saying the quote I was given was to high and I should have only been charged $670 a topper, but based on the invoice I should have only paid $656 a topper. He point blank told me if they had not sent me the invoice in error I would have not received any refund, be happy I'm getting anything back and the price they gave me was a rough estimate and if it didnt cost that much I had to eat the cost difference. when I asked for a price I expect an actual figure, especially when these were installed prior to my purchase. This 'estimate' and how it worked was not explained when I was given the figures. Mike advised if I had paid for them after purchase I would have only had to pay the $2,127.34, I would like the full $98.06 refund I'm owed.

  

  Business response

  11/09/2021

  Per my General Manager, Jason R*******.  We resolved this issue yesterday with the full refund the customer was requesting.  This issue s/b resolved.

  Bran W******

  President

• Initial Complaint

  10/05/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  on 4/20/21 my husband and I signed a purchase contract, put 2,000.00 down on a camper. Said camper was ordered, and due to covid i assume, we never got our camper never got it, but was told maybe next month. finally 10/4/21 we got a text from Wilkins stating the camper will be coming in, but due to manufacturers cost increase, the unit price will increase $17,000.00. On the contract itself it states they cannot do this to us.

  

  Business response

  10/06/2021

  To whom it may concern, Please accept this response to the complaint filed by Mr. & Mrs. ********.  This is an unfortunate situation and is the result of the very frustrating inflationary period we are all currently operating in. As Mrs. ******** states, in April of 2021, they did place a deposit with us to purchase a 2021 Torque Fifth Wheel.  In a normal environment, it would take 60-90 days to fill this order.  The vehicle is just now coming offline.  As a result, the vehicle was not built as a 2021, it was built as a 2022.  Due to the model year change, and the price increases that have incurred (our industry is currently experiencing price increases as high as 5% per month), the price came out higher than what was anticipated as a 2021. Mrs. ******** identifies a clause in our purchase agreement that states price increases cannot be passed on to the consumer.  This is standard language in NYS for a motor vehicle purchase agreement.  We do sell motor vehicles, and thus use the required purchase agreement.  In this case though, the consumer was not buying a motor vehicle, the were buying a Fifth Wheel trailer, which does not fit the definition of motor vehicle according to NYS DMV regulations.  Additionally, there is another clause that speaks to the manufacturer's inability to provide the purchased vehicle.  In this case, the contract was for a 2021 Torque Fifth Wheel, which the manufacturer was not able to provide, which in our opinion renders the contract void. We have spoken to the customer yesterday.  They have asked for a price concession and we have explained that due to how tight the deal was negotiated up front, we do not have the room to discount the vehicle further.  The customer has asked us to give them till Friday to determine if they want to accept the deal.

  We intend to do that.  We feel we have provided Mr. & Mrs. ******** a very fair deal/price on this vehicle.  We are all battling an environment in which price increases are affecting our lives.  I recently went through a similar experience where I purchased a boat in May, and when it came in, the dealer had to adjust the purchase price.  I was understanding and accepting of that, because I knew I had negotiated a very fair price up front and i wouldn't expect the dealer to take a loss selling me the boat.  We are just asking for the same consideration from Mr. & Mrs. ********. Brian Wilkins President

• Initial Complaint

  10/04/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Bought a new camper April 2021 stainless steel refrigerator was defective need to replace with another stainless steel because those are more expensive that’s what I paid for and they refuse to replace it with the same brand and quality

  

  Business response

  10/13/2021

  Mr *** is correct in that due to supply chain challenges, we had to replace the refrigerator with a different refrigerator.  We have worked with Mr. *** over the past few days have have reached a settlement agreement.  It is my understanding that he is satisfied with this resolution.

  Customer response

  10/13/2021

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Regards, ****** ***  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩