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ComplaintsforSuperior Septic
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/24/2022
- Complaint Type:
- Billing Issues
- Status:
- Unresolved
On 7/22/21, I prepaid Superior Septic $75 to perform Fall septic service at our cottage at 696 East Lake Rd, Penn Yan. I was told that it would be performed in October. It was not done. I contacted them in November, January, March and April. Each time, they told me they would get to it in the next two weeks. Each time, they did not follow through. In early May, I contracted with another company to service our system and asked Superior to refund my $75. After leaving several messages, I spoke with Jen and she promised to mail it that day. I have had no response.Business response
07/25/2022
Called business and was told by Jen that they have refunded the consumer.Customer response
07/26/2022
They claim that they sent me my refund. I haven't received it. Have them produce a canceled check.
Did they send it to **** ***** ***** ******* ** ******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.