ComplaintsforAcura of Bay Shore

• Initial Complaint

  09/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I initially signed paperwork on 12/9/2023 to purchase a 2017 Porsche Macan s after weeks of telling me they have to reset a sensor I was able to get the car 12/27/2023 since then the car has been in the shop over 8 times and currently back in the shop now. Out of the 9 months I have owned it has been in the shop for over 5 months of that time which I have still been liable for payments and left without a vehicle for months at a time

  Business response

  09/14/2024

  We have been in constant communication with customer and have tried to help replace the vehicle.  Customer opted not to replace at that time, as he expressed his desire to keep the vehicle.  We have made several accommodations to the customer beyond any obligatory terms in the effort of customer satisfaction.  Repairs attempted and covered under warranty have been performed at the manufacturers repair facility.

  Customer response

  09/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

  They did not want to replace the vehicle or I would have   The only option I was given was to  trade the vehicle back in (which they offered me $8000 less then what I paid) and finance different vehicle  thats not a resolution. 

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• Initial Complaint

  07/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I recently purchased a car for them when i went to sign final paperwork they said i owed *********************************************************************************************** **** and then another charge of 495 which i never authorized. I only agreed to the one time charge of ****. This is not good practice to bill a persons card without authorization or agreement. I would like to see a refund for the 495 that was scammed. it is very disturbing to me someone would charge my card again without my knowledge.

  Business response

  08/01/2024

  Hi *****, 

   

  I've been trying to reach you regarding this issue but haven't had any return calls to my messages.  I believe you have an appointment next week to have accessories added.  Please if you can find a few minutes when you come in ask to speak to **** so we can go through the paperwork.  If there was a mistake we will certainly rectify it.

   

  Thank You, 

   

  *******************

  General Manager

  *******************

• Initial Complaint

  11/08/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I purchase my vehicle on 7/13/2023 for an all-cash purchase from Acura of Bay Shore. On about 8/7/2023 I received my *** title and the noticed the dealership had placed a bank lien on my vehicles title. I immediately contacted Acura of Bay Shore and informed them of the mistake and was advised that I should go to my bank and get a letter of satisfaction and then apply for a new title. After arguing my case with office manager, she admitted to the mistake and agreed to correct it. I was contacted by her a few days later and she requested me to send her the original title and she advised me she contacted my bank and was waiting to receive a letter of satisfaction for the lien. I explained to her that she had no permission or authority to contact my personal bank and make any inquires on my behalf without my approval and reminded her that this purchase was an all-cash deal and I had given her dealership a certified bank check for the purchase. After explaining my dissatisfaction with the way, she was handling the mistake I agreed to send her back the original title in a ***** envelope which she provided on 8/24/2023. Since sending back the title I have not received my corrected vehicle title. I have contacted the office manager on several occasions and was promised she would look into it and send me a tracking number which as of today 11/07/2023 I still havent received. After not receiving any information, I decided to contact the business manager about three weeks ago and explain my situation. The business manager seemed very concerned about how I have been treated and that no one has been keeping me updated or getting back to me in order to correct the problem. After waiting patiently, I checked with DMV **************** and was advised by a representative there that his records show there has been no new request made to the state for a new updated vehicle title. I have since contacted the office manager and left a voice mail and she has not called me back. I have patiently been waiting and it seems like the dealership does not care or is willing to correct this problem and get me the proper paperwork for my vehicle.

  Business response

  11/24/2023

  I apologize for the length of time this is taking.  We are working on resolving the issue as quickly as possible but much of this process is out of our hands.  No personal account information was requested nor provided from your bank.  It was just a generic "no interest" letter that was needed to show that no loan from that bank exists, enabling the lein to be cleared.  The lien has since been cleared and we are just waiting for the title to be reissued.  We will contact ************** again on Monday, 11/27/2023 and see what can be done to expedite the arrival of the replacement title.

  Customer response

  11/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I appreciate your response, but it seems that you are not trying to resolve this problem or you are not looking into it properly as I advised  the Business Manager  in our conversation, I have already spoke with the *********** Vehicles and they have advised me that Acura of Bayshore has not requested or ordered a replacement title and also advised that there is no  unusual delay in getting a new one as you seem to be claiming when you say it's out of your hands. I was also promised by the Office Manager that she would provide me with a tracking number for the new title which I have not received.  I have been very patient and tried in every way to work with you, but it doesn't seem that you want to resolve this issue. If I can call the state and check very easily, I am sure you can do the same and you will find out that no title has been ordered its very simple and then maybe you can order the replacement title and supply me with the tracking number as promised. As far as contacting my bank I again reiterate your Office Manager had no authority to do so without checking with me and requesting my permission I find this to be a very serious matter. I look forward to getting this issue resolved in a timelier manner since I have been waiting since July 13 when I purchased my vehicle from your dealership.  Thank You.  

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  Customer response

  12/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

   Good Morning
  I have read your response and again you have not provided me with any indication you are taking the proper steps to resolve this problem your business has created. As I have informed you in the past, I have contacted the ************** ********** of ***** Vehicle car title department and they have advised me they have no record of a replacement tile for my vehicle being ordered for my car by your business. I am sure if the title has been ordered you would have some record or transaction number or some sort of paid receipt in order to show that you have taken this step to rectify this mishap. I was promised by one of your managers on 10/10/2023 that I would be provided with ***** tracking number as soon as it was faxed to DMV which as of today, I still have not been provided with. I have attached a copy of the text for you to see. This problem has been going on for way too long I purchase my vehicle back in July 2023 and since then all I have been getting is the run around from several different manager/employees in your business.Maybe someone could actually contact the ********** of ***** Vehicle like I have, and you will find out the facts.  
  

   

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  Business response

  12/18/2023

  Dealer channels to the *** are different from consumer channels.  As I stated in our previous correspondence we had been working to resolve the issue as quickly as possible.  The new corrected title with no lien has been issued and Fed Exed.  The tracking number is ************.

• Initial Complaint

  08/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a new car 2/20/2023 the title of the car came with the wrong color car on it. I brought the title back to the dealership in March asking for it to be corrected. Here we are almost 5 months later and I cant get anyone to help me. I am a returning customer and have also sent one of my family members there that also purchased a car. Im told they are working on it or they will call me back. I need help acquiring this corrected title

  Business response

  09/05/2023

  I apologize for the incorrect information on the title and the timeliness of correcting this title issue.  Unfortunately making any title corrections with the *** isn't always the quickest process and much of the waiting time is out of our hands.  Please be assured, as we have stated on the phone, that we are working diligently to get this issue corrected.  

  Customer response

  09/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

   I understand that the *** is backlogged but it shouldnt take 6 months to get a corrected title for a car a bought in February 

   

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  Business response

  10/03/2023

  I understand the frustration.  I know you have been in contact with *******, our Office Manager pretty routinely at this point and she knows it is a top priority.  The title is with ************** for correction.   We are doing everything we can to resolve this issue in a timely manner.  

  Customer response

  10/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   Yes I have been working with this woman ******* and I believe she is trying to help  frustrate is beyond the word that should be used in this situation  I feel the direct manager of that dealership should have been in touch with me  If I dont call them I would never hear a word  8 months is a long time to wait for a correction in a title  3 months for an expiated one  I personally feel since the car is bought and paid for the dealership is putting everything on DMV  I probably would not have any communication if it werent for ******* and I took a long time to even be able to get in touch with her  I have no problems with ******* but my problem still isnt resolved  How long should someone wait till somebody realizes theres a huge problem 
  

   

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