ComplaintsforPeak Automotive, Inc.

• Initial Complaint

  07/22/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I purchased a car warranty wrapped in my car loan. Immediately had issues with the car so I called the warranty company and they stated yes I did have a policy with them but the car dealership peal automotive canceled a few days after I purchased the vehicle with rhe waranty I called peak automotive a dozen times with the staff saying they will get back to me and no accountability I have my purchase agreement and warranty agreement with policy number

  Customer response

  08/15/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Peak Automotive, Inc. regarding complaint ID ********.
  
  Sincerely,
  *******

   

  
  

• Initial Complaint

  06/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Boughtd this car from business and since since I got the car, I havent been able to enjoy it first week of me getting the car car shut off for me. Check engine light comes on call them back. They come and pick up the car. Take it for a week. Bring it back to me a week and a half later of me having the car check engine light comes on again I pay for two diagnostics on with my own money to see whats going on. Spark plugs and coils were suggested to be changed which shouldnt have been changed cause I just got this car so I spent five to $600 on this car that I shouldnt have. I reached out to the business. Tell him whats going on. They keep on telling me theyre gonna call me back never do and see what they could do for us and my check engine light came on again so now Im seeking some type of help because this is a car that I just spent my heart money on and I cant even enjoy it due to the fact that they gave me a mess up car and havent even try to Resolved issue I have text messages receipts

• Initial Complaint

  06/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Found car online via Carguru.com around 5/10 and got approval for a car via financing from ************ The car I liked which was at Peak Automotive in ** and it could be delivered to me. I resided on campus at the time in my dorm in ** and graduating and had been without a car since Feb 2024. I just resolved the loss of my own car with insurance company and was looking for a car to travel from ** to ** to continue my job in **. My family lives in *********. The car was listed in good condition, drives well, no listing of any issues. I was encouraged to go through a dealership and we reviewed business website and reviews and info on the car. I was told there was a extended warranty on the car as well. I spoke with ***** and **** and signed paperwork online & paid deposit via phone on 5/13. delivery was delayed 5/17 to 5/20 and arrived at 7pm.I immediately drove it and noticed issues with accelerating 0-30, rattling when turning corners or changing lanes. car was taken to ****** svc on 5/21 at 7am and was told $12,300 for repairs and warranty won't cover because I bought car this way. I spoke with **** at Peak who asked me to bring car to a different ********* could possibly work with car shop with cost of repairs or take car back. Pepboys repair cost was $11,4K on 5/23 and ****** was $9800 on 5/28. All 3 shops says the car is unsafe to drive and repairs exceed value/cost of car. I asked repeatedly for the dealer to come pick up the car and return deposit money and even said he could keep $250 from my $1500 deposit money towards the pickup cost, but I am unable to drive this car to ** or anywhere. I have reached out to *********** to cancel my financing loan of $8322 for this car as well and reached out to the ** atty general to file a complaint since this car was purchased online and I was not advised of the numerous issues this car had via the online advertisement or by dealership. I cannot use the warranty because repairs exceed the cost of the car.

• Initial Complaint

  04/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a used vehicle from peak motorsports, it was shipped to me in *******, upon delivery it was not as advertised as the driver assist package was not functional. During the sales negotiations, I asked if the vehicle had any warning messages on the dash, or maintenance warnings. I was told no, the car is flawless the dealer worked with me to remedy the issue, until the issues was diagnosed and the estimate to repair was $2300.00. Now, nobody at the dealership will answer my calls or texts. This is unacceptable,

  Customer response

  05/02/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Peak Automotive, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  *************************
  

• Initial Complaint

  01/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  July 2021 I bought a car from a dealer named *****. When I bought the car I only received one car key. When I asked why I only received one his response was you will receive the second key when you pay off the car I was excited to get the car and wanted to hurry up at the point so I just agreed not thinking too much of it. Later down the line I learn more about buying / selling cars and realize that was a complete lie. So I contacted peak automotive and spoke to *****. I told him exactly what happened and he tried to tell me he doesnt remember what the reason was that I did not receive two sets of keys . I asked him what would be a reason someone buys a Brand new car and doesnt receive 2 set of keys? He said we probably did not have it. So I said okay that is understandable but why did you lie to me and say I would receive it when I pay off the car ? Now I am trying to finally receive my second set of keys because we all loose our keys and I would hate to be in the predicament of having to pay for a second set when I spent all this money on a car. The issue is they were dishonest and lied about multiple things during the car transaction. The least I am requesting is a second set of keys.

• Initial Complaint

  09/22/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I previously gotten a car from this dealership and the one guy that was helping me well I thought he was told me he had an insurance guy thatll help me get cheaper insurance since my full coverage price was so high h*** help me knock down the price. A month or so later after going with his guy that he told me about I fount out that the insurance guy he had told us about had paid ***** **** (which wouldve been my insurance company) with a fake check. And I was riding around with no insurance not knowing for 3 months they never notified me about anything then when I tried to reach out a figure it out the dealership guy insurance friend disappeared. Now I dont have a license due to insurance lapse in my name. And Im paying for a car that I cant even move theyre not trying to do anything about it atp An when I turnt the plates in they had me driving around with 2 different plates I wouldve never noticed if it wasnt for dmv.

  Customer response

  10/17/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Peak Automotive, Inc. regarding complaint ID ********.
  I havent heard anything from the company
  
  ***********************************
  

• Initial Complaint

  09/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I brought a car July 11,2023 from the dealership on July 13,2023 I text the sales manager complaining about a mechanic problem I was told probably someone had drove it in a pothole and hit something I was also told I cant take it to fix since my car is because its not registered as yet. I pay $4500 for a warranty so that didnt make sense my car was sitting there for 2 weeks because I feel unsafe and I was hoping my registration would complete by then .after several complaints they decide for me to take it to the dealership to get it fix . I took it to fix at the dealership on my way driving home the same issue starts to happen again I took it the next day to a mechanic paid $40 to have it check cause for some reason I think nothing was done to my car . I was told the issue is my passenger side front bearing is damaged I have the mechanic call the dealership to explain exactly what happen to the car I was told to take my car back to them I did the same issue happen again after driving it home I keep asking them for receipt that they fix my car they let me sound stupid like what you need a receipt for how thats going to help you out, I call the same day after picking up my car saying I had the same issue again I was told to call my warranty place and let them send me somewhere in which I call was told I have to find my own mechanic then have them call been trying nobody dont take me warranty so far nobody knows this company I end up take it some where with my own money because they didnt accept my warranty I was told my bearing is bent and need to be replaced cause it seems its been in a accident. I went straight ahead to check carfax (someone told me about them ) I seen the car was in 3 accidents and I didnt know that because the car was sold to me for $29,000 a 2019 ***** accord.I think the dealership lied about the mileage and also the car price, because am a woman and have less knowledge of car at the moment my car is in the shop 09/05/2023.

  Customer response

  09/30/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Peak Automotive, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ********** ****
  

• Initial Complaint

  08/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased my vehicle on May 24, 2023 from Peak Automotive. On 6/7 I was driving on the highway to work and the inside fender cover came flying off the driver's side. That same day my oil change light came on. I brought my car to ****** on the Saturday morning 6/10/23 for an oil change and to have the inside fender replaced. At that time I was I was told that my car needed several bulb replacements and that It never had its ****** mile maintenance which Peak should have had all of these things done prior to sale just to be decent salespeople. I could not afford to get all work done, but I did what I could and that totalled $700.00. I contacted Peak Automotive on that following Monday morning via text and email (I wanted to have proof in writing) I attached my receipts from ******. I was told that the owner **** would get back to me. I haven't heard anything since. I have text since and still have not received a response. I understand that the car is used, but am individual should not expect to have to put out that much money on repairs only 2 weeks after purchasing a car from a dealership. I would like to be reimbursed.

  Business response

  08/24/2023

  Please see attached bills for ************************* 2016 ****** Maxima. A oil change, inspection and battery was replace on the vehicle. We are required to perform any necessary repairs in order for the vehicle to be road worthy and pass ************** inspection. 

  Customer response

  08/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The car alerted me to needing an oil change when I was driving so one had to be completed as seen on receipts. Also the front fender piece was not properly secured so that had to be replaced. And no ****** mile maintenance has been done. Out of good faith I feel I should be at least partially reimbursed as I had just purchased the vehicle and had to put out a significant amount of money in a short period of time for things that I should not have had to. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

• Initial Complaint

  11/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 11/4/22 I purchased a 2015 Chevrolet Camaro from Peak Automotive after a month of talking to them about it. I was shown pictures and everything of how perfect the car was to be. So i ended up putting $11,000 down and took a loan which they did for me of over $14,000 for the rest. They delivered the car to me on 11/5/22 at roughly 8:42am. I imediately seen the rear passenger tire was flat, the driver door had a huge dent with paint missing like it hit something and the front passenger side had tons of rock damage and the windshield had cracks and the tires were 3 different sizes. I imediately contacted Peak Auto and talked to ***** who didnt care and told me go * ******, I then contacted ***** who helped me in their finance department who said he would have **** the owner contact me. **** contacted me at almost 5pm on 11/4/22 who said they would only replace the flat tire and anything else was for me to figure out then hung up on me. They wont respond to my calls and when they do they hang up or swear at me then hang up or laugh in my ear then hang up. I have already put over $1,000 just to get this vehicle drivable when they said it was "inspected" and "ready to go". The paint job will cost over $3,000 alone at Coles Collision as well.

  Customer response

  12/08/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by Peak Automotive, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  *******************************
  

• Initial Complaint

  11/30/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Dealer sold me a vehicle roughly a year ago that was a walking time bomb. Car was fully rusted engine was missing screws on coils. Have replaced multiple parts on car which was not enclosed. Cannot afford to repair this car one part at a time. Went to a dealership for reliability received dishonesty and a death machine. Dropped vehicle off a month ago still have not released the funds. Playing games and not honoring there word.

  Business response

  12/02/2021

  This vehicle was sold over a year ago and there was never a problem until now. You said you can't afford the vehicle and left it here and wanted us to pay it off. You just bought another vehicle from another dealership you should have traded in your vehicle at the dealership when you bought your new vehicle. The picture you left that says sorry your vehicle doesn't qualify you need to pay for the report. The vehicle is not a salvage title or it would have been on the title as salvage, never in a flood, no odometer problems or frame damage you just need to purchase the full report.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩