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Complaint Details
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Initial Complaint
01/29/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Purchased Groupon for a Life time office 2021 product key from Dibtec via **************************************************** in the amount of $22.50 on January 17, 2024 (Item # **********).I received a product key from ************************************* on January 18, 2024 2:24AM EST. The product key provided was ****************************** This product key was not able to be activated online or by phone. I have sent multiple requests for either a valid product key to be provided OR my order refunded, and have not received a response or any communication from the company.Business response
06/06/2024
This was not our business. There was a fraudulent listing on groupon that we do not sell on. The listing has since been removed.Customer response
06/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***************************
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Contact Information
4241 Corporal Kennedy St
Bayside, NY 11361-2767
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.