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ComplaintsforUMS Solutions, Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/03/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I have stopped the service during covif due to closure of business and they have not stopped charging me for monthly fee plus some other fee. I have been contacting the sales rep ****** Seo he says he has been notifying the company and WAITING. So far the amount of $500.50 has been deducted after the closure and collecting their equipment. And this month they had raised the price by $10.Business response
02/28/2022
********* ******** *** ********* ********* ** ***** ******* ************************************** *** ********* ***** ** * * * * *** ************************* ***- ********************************* <************************************>
*******, the individual who filed this complaint (***************, the Grievant) is not our customer. Our corporate name is ********************** We do business as Universal Imaging. The majority of our customers are veterinarians. We are a distributor who sells and repairs veterinary imaging equipment, i.e. ultrasounds, x-ray generators and digital radiography panels. We do not automatically charge any of our customers directly through their bank accounts.
*******, when I ****** UMS MTHLY DISC the first result listed is for ************************. Here is contact information for them:
Headquarters
**************
************** ************ ***** *********** ** ***** *************************************
There are several things I believe the Grievant should do, and Ill list them in order of importance:
- Call **** of **** (the *************** and suspend any more charges from UMS MTHLY DISC.
- Try contacting ************************ to find out why they are charging, and what they are charging for.
- Assuming the Grievant successfully discovers (my guess - ************************) who is charging, and why,
- Ask BBB to remove this complaint from UMS Solutions, Inc.s record.
*******, should I send a copy of this email directly to Ji Changs email, or will BBB take car of that on our behalf? Please let me know.
*****
************************** ********** *** ********* **** *** ********* ******* *** ****************** ************** ** ***** ****** ************************* **** ************** ************************************ *************************** * * ***** ****** ******** ****** *********************************************** ***** ******* ******** *** **** ***** ** *** ************************* ************************************** ******** *** **** * *** ******* **** *** ******** *** ********* ********* * *** **** * *** ******* ******* *** *** **** *** ***
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.