![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforPaul Davis Restoration of Metro New York
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My home had a puffback, my insurance company which is ******** stated **** Davis is their preferred vendor so they started the job for cleaning, removal of content to clean and bring back (2nd floor) and painting. The removal of the content was not cleaned and brought back dirty, dirty fans with soot were placed in boxes clearly market clean clothes, various items are missing or broken. PDR send someone to reclean however they only put the dirty items in my cabinets. Clean up of the 1st floor, broken lamp shade (has been replaced), broken display from another country, their clean shrunk my fathers ***** ***** wool pullover. In the basement comic book collection box was soaked in the basement from them cleaning. I brought this up to **** Davis, reps name ***********************. ***** either doesn't answer his cell (voice mail full) or negates what I am telling him. Also, the painting crew threw plaster dust on my lawn, shook off their paint bushes on my lawn, law mower cover, ***** grill cover, downspout and fence, painted my father dress shirt, scratched the wood floors when moving the furniture (1st floor), refrigerator doors don't close by their own since they were moved 1st and 2nd floors, tv stand door was broken, used my box fan to pull out the dust in a room they skim coated, still has plaster dust in the fan. Head of the painters thought I would bring a 102 man up a flight of stairs so they could paint, when I complained he continuously uses the Spanish word "****" in my presence. When putting down a rug my printer was dropped on the floor no longer works. I asked from the beginning that the frame of windows are discolored, still needs to be applied to ********. The only respect I have with the construction crew ********************* said he would cut a check for the damages and do something with the wooden floors, still waiting....Since I only have a certain amount of characters I have a list compiled along with picture's to provide if needed. I've attached some pictures.Customer response
10/12/2022
At this time, I have been contacted directly by Paul Davis Restoration of Metro New York regarding complaint ID ********, however my complaint has NOT been resolved because:
PDR asked me for a list of missing, broken, missing pieces, complaints which I supplied on an excel spreadsheet on 9/29 along with pictures I shared from my ****** drive along with sending via WeTransfer. I have not heard back from them as of this date.
Sincerely,
*********************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.