1 Customer Reviews
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Review from Vera M
1 star08/27/2022
They were horrible company from beginning to end. Clean up crew broke various things In the basement, 1sat floor and 2nd floor, needless to say they did not bring it to my attention. The content that was removed from my house for soot clean up was brought back without being cleaned still completely dirty, broken dishes and casserole. Fans with soot were put in a boxes clearly labeled by PDR movers "clean clothes". They sent 1-2 painters for the 1st 2 weeks, the 3rd week they ****** 5 guys and said they were going to paint the entire 1st floor in one day. I told them they couldn't because there was a 102 year old man on the 1st floor, they said they thought I would bring him upstairs.... I was very upset and called the head of their construction crew who called the head painter after which he walked around my house cursing in Spanish. Painters put plaster on my grass in the backyard along with paint that they shook off of their washed brushes, it was windy that day so the paint also got on my ***** grill cover, lawn mower cover and back screen door window. After they skimmed coated a room and when sanding they took my new window fan to blow the dust out of the room through the screen and into the alley way, fan is still dirty. Painters painted my fathers shirt and a curtain, left the blinds up when painting. Their dry cleaner shrunk my fathers ***** ***** wool pullover. So far PDR has ONLY replaced the broken lamp. There are many more issues, but there is not enough space to add, I am sure who ever is reading this gets the idea of what kind of company PDR is. I am now in touch with my insurance company sending pics of the issues. Also waiting to get the content cleaned by another company. This company is totally uncaring of other peoples belongs and property. I am sure if I were not a woman the head of the painters would not have cursed in Spanish in my own home, totally disrespectful. Bottom line, stay AWAY from PDR, they are a horrible company.
Paul Davis Restoration of Metro New York Response
09/07/2022
Hi ****, thank you for your feedback, and for the opportunity to serve you. As you know, after you brought the issues to our attention, our team immediately responded and fully addressed all of them to make sure that you were a happy **** Davis customer. Given that, we'd really appreciate it if you could remove this review to reflect the totality of our work and our dedication to customer satisfaction. Feel free to give us a call any time if you'd like to discuss anything further. Thank you again!
Customer Response
09/07/2022
As of this date I have never heard from Paul Davis Restoration about this total debacle. The clean up is totally unresponsive, no return follow up, can not leave a message because voice mail is full. . If they spoke with anyone it sure wasn't me or my claim.....
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