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ComplaintsforBergen Sales, Inc
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/30/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a vehicle from Bergen auto sales and when I brought my vehicle home I found out my transmission was bad I took my car back to the shop and they told me they replaced my transmission but I was still having problems with my vehicle my car kept pulling I brought it back to them and they said everything was done it was nothing wrong they said Chevy cruises drove different just to to find out months later my transmission was never replaced so I’m without a car and I’m a single mother of 4 I took it back to the shop and they told me it’s nothing they can do they seen me coming and sold me anything just to get my moneyBusiness response
10/04/2021
BBB spoke to Ryan at business and the following was relayed:
We provided customer with a 30 day/ 1,000 mile warranty. The vehicle was purchased with 140,000. The customer brought the vehicle in outside of the warranty which had expired, we still had the transmission swapped by a registered transmission ship and extended the warranty for the customer. The customer had put 7,000 miles on the vehicle in 3 months and it currently has over 160,000 as they are using it as a delivery vehicle of some sort. We were still willing to and offered to help take care of the customer but the customer was demanding what she would accept.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.