Business ProfileforRD Appliance Service Corp.

I called RD Appliance Service about my DCS stove that was flickering when my oven was on. A service man came on 2/1/24 and informed me of work that needed to be done to fix the stove. I agreed to have it fixed for $1527.56. I had to give a $600.00 deposit and the tech left my home stating I could still use the oven/stove. On 2/4/24, I turned on the oven and it went on fire. The *************** came and disconnected it and said it could not be repaired. I called RD and explained what happened and asked for a refund of my $600.00 since the stove could not be repaired. The woman on the phone said that the back of the invoice states that "parts that need to be ordered are non-refundable in the event of customer initiated order cancellation". We were not cancelling our repairs, the stove could no longer be repaired. After arguing with them, they sent me a check for $300.00. It does not seem reasonable under these circumstances. We did not cancel the repairs. After the stove went on fire, it could not have been fixed. If the tech had told us not to use the stove while waiting for the parts, we wouldn't have used it. Our home could have been destroyed. I don't think that this is fair or any way to do business. I should not be out $300.00 because the stove couldn't be fixed after going on fire.