Business ProfileforV2 Logistics Corp.

BBB files indicate a pattern of complaints concerning customer service and delivery practices of Roadrunner Auto Transport. Numerous consumers are telling BBB that they paid the business to transport their car from one location to another but did not receive the vehicle within the promised date. Many consumers claim that they are unable to track their car’s transport on the company’s website and that they encounter a lot of difficulty in getting information from the company about an updated delivery date. Several consumers reported damages made to the car during the vehicle’s transport. A few consumers allegedly disputed the company’s charges with their credit card company, but even after that was settled in their favor, they say the company is still trying to collect the money from them.

As of August 2024, consumers are still reporting persistent concerns to BBB regarding customer service and fulfillment/delivery services of V2 Logistics and its subsidiaries. Numerous consumers are telling BBB that they paid the business to transport their car from one location to another but either did not receive the vehicle within the promised date or no one showed up pick up the vehicle at the arranged time. Many consumers say they experience difficulty in getting information from the company representatives about an updated delivery or pick-up date. Several consumers reported when they seek reimbursement for damages to their cars during the transport process, the company is unresponsive or uncooperative in resolving their issues.