ComplaintsforO'Connor Investments
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Complaint Details
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Initial Complaint
01/19/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
O'Connor Investments group handled a retirement plan for *** ********** ****. A company I used to work for during college. I was contacted and let known that that particular plan was over and they would be closing accounts. I hadn't heard back in a while and wanted to make sure that my pay out was on its way. I was assured that my payment and check were in the mail by Peter P****. I have emails that show him assuring me that my payment is in the mail and it could take over one month. Two months later I contact them again. I find out my money had been switched to another financial group called Empower. Now I have to pay extra fees just to get my money that was promised me. I only asked for $20 to cover account closing fees. instead I was lectured by the owner and told it wasn't his problem anymore. He also claimed to have sent me the correct paperwork I need to withdraw the funds, when he in the same email admits he did not have my address.Business response
02/04/2022
Response to 1/18/2022 and was assigned an ID of ********.,The retirement plan in question was transferred out of our firm to ******* on behalf of the ********** **** ***** The withdrawal process by Mr. ******** was apparently not completed prior to the request by ********** **** **** to transfer assets to *******.Any termination fee charged would have been charged by *******.Leo O'Connor Sr. VISIONS Investment Services The O'Connor Group33 Riverside Dr.Binghamton, NY 13905
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.