ComplaintsforHoliday Inn Binghamton
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Complaint Details
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Initial Complaint
12/22/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I was traveling for work and on the road to Binghamton, NY and using google maps I looked up hotels. I called the number from google maps for the Holiday Inn. I was booked a room checking in on 12/5/23 and checking out 12/7/23. When I checked out the hotel gave me my invoice for $259.34 which was charged to my credit card. When I got home I checked my credit card on 12/8/23 and found I was double charged both from Holiday Inn but also for $393.48 from "Holiday Inn Lodging.Support", which it seems is a separate service that the phone number from google maps gave me. I reported this to them with a copy of my double charge statement and requested a refund of $393.48. It's now 12/22/23 and via email on my support ticket (********) they keep telling me they're "looking into it" and have not issued a refund. This shouldn't take this long.Business response
12/29/2023
Dear Becky,
We sincerely apologize for this inconvenience. The room charges were paid to a third party reservation site 'Hotel beds' which was not noticed by the Front Desk Agent.
Attached please find a credit for an amount of $259.34 to the Visa card ending with ****
We will also share this refund with Mr **** *********** via email.
Best regards,
Aijaz Ali {AK}
General Manager - Holiday inn Binghamton. NY
Customer response
12/29/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
**** ***********
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.