ComplaintsforQuestra World
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/14/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I bought some ink from them and never received it. It has been awhile now and I will be moving soon and I want the ink. I need it very badly for my printer.Initial Complaint
07/13/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On June 23,2022 I ordered a ********* Mix It In Soft Serve ice cream maker for 51.00 dollars and free shipping from Questra World shops. They send me an “order received” email withe order#******, but no tracking #. When I press the red tracking bar icon I get an “error 522” with a no page found notice. I also get an error and no page found notice when I go to their help icon or their suggested email for info(lnfo@***********,com). I still have not received th ice cream maker even though on their website they promised delivery within 2 weeks from ordering. The fact that they are unavailable for contacting makes me think that they are not a reliable or legitimate business and I would like my money back.Initial Complaint
07/08/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Purchased two items. Bogus company Want refund!Initial Complaint
07/06/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order for a ******** Soft Wave Microwave for $175 from Questra's online website on 6/19/22. The website said orders are processed in 48 hours and I paid an extra $31.23 for FedEx 2 day shipping. The order number is ******. The "contact us" page on their website does not have a send button and pressing enter also does not send a message. When I use their "tracking" it continues to say "processing". I have sent several emails, the 1st one on 7/4/22. Their email on their website is "[email protected]". I have not received a response. I have also tried calling the support number on their website on several different days, and I just get a busy signal (disconnected?). How do I reach this company? Do they exist? Their address on the website is * ****** Street, Binghamton, NY, 13901. The phone number on their website is ###-###-####. Please let me know what I can do. Thank you. ***** ******Initial Complaint
06/29/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On June 14,2022, I purchased and paid Questra World, $75.00 for a 6 quart intsa pot max. I have tried calling the number (************** listed for the Binghampton, NY address. Number is always busy and comes back to a McKeesport, PA. I have sent at least 5 emails with no response. Each time I check tracking it says processing. Order number is ******* Please help. Thank youInitial Complaint
06/28/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Ordered a ** under counter light on 6-7-22 for $27.50. There is no tracking information on it per the store. I believe this is a scam site. Phone number is no good addresses are phoney. I got taken.Initial Complaint
06/23/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I placed an order on June 17, 2022 Order# ****** and it has been processing for days. They gave my bank debit information, I’m not able to contact anyone chat is unavailable and when you call it’s busy. I want to cancel and have my information deleted as I feel like I’m being scammed.Initial Complaint
06/15/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Transaction date: 6/8/22 Transaction price: $50.00 Item: ****** * ****** **** ****** ***** ***** *** ****** ***** – Matte White No communication, Chat and provided phone number unavailable Order#: ******
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Customer Complaints Summary
8 total complaints in the last 3 years.
0 complaints closed in the last 12 months.