ComplaintsforBurke Pest Control Owned By Terminix
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
7/8/2024 Burke Pest Control, I believe bought by ******** insists that customers pay for a service before it is completed. I have termite stations on my property. Burke Pest Control sent me an invoice with no evidence that the stations have been checked and expects me to pay my yearly amount of $378. The receptionist admits that nobody has come out to check the stations and is putting pressure on me to pay for a service that shows no proof that it has been done. This is improper practice and deserves to be investigated. I will not pay the invoice until I see that the stations have been checked and which ones may need replacement. This has not yet been done, yet Burke Control insists on their money.Business response
07/08/2024
Hello, the policy for the ********* Termite System was updated in 2023. We send out an invoice the month prior to the renewal period. Once that payment is received and processed we then schedule a technician to come out and complete the ********* Termite System inspection and upkeep. After the service is completed an inspection report will be sent out via the USPS. I understand service is requested prior to payment, that is not an option for this specific program.Customer response
07/08/2024
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It seems I have no choice but to accept it as the stations are already in the ground and I would pay a lot of money to start up with another company. One thing, last year the technician didn't have the proper equipment to find the stations. He said that the company intends to purchase more station detectors. I hope this is the case when you come to my property this year.. Regards, ******* **********
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.