ComplaintsforAmerica's Best Towing
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Complaint Details
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Initial Complaint
04/27/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On Sat afternoon April 23 I parked across from the *****. The sign said it was a private lot. But there were many empty spaces, my appointment was for a half hour, and I had just that week seen lots of cars parking in that lot for a play (Waitress) at the *****. So I was honestly confused by that. I was on break from work to talk with the ******* gallery owner about my photographs, a special event for high school art students. I came back a little more than 30 minutes later and my car was already on the "America's Best Towing" tow truck. It had not left the lot. The owner of America's Best Towing would not release my car till I paid him and he said otherwise I wouldn't get it back till Monday. He said the charge was $395 but he'd take 300 if I hurried and paid cash. He had me ride with him to get my wallet and go to the ATM. I knew my parents would have told me not to go with him but I was scared I'd lose my car, and pay even more. I looked up charges all over the US and 395 is extremely high! Especially for a car that was never towed. Most tow companies only charge a "drop fee." And $95 is a lot for taking a credit card. Also, I asked for a receipt so I would understand the charges. Dennis H**** the owner said he would text it to me -- but he never sent one, and I still have nothing in writing. I'm not saying I should get off for free because I wasn't supposed to park there. Mr. H**** has a business. I'm sure he means well. But 300 is way too much for this. My car never even left the parking lot! He should have provided a written receipt when asked. He shouldn't have pressured me to pay cash or ride in his car. It seems strange his tow truck was already waiting. That is all bad business practice and I feel he took advantage of my age (18) and size. (I'm 4'10) The whole experience was awful. No one should pay $300 or $395 for a towed car that wasn't there long enough to be towed! I hope you can keep us from going to small claims court.Business response
05/13/2022
The business owner explained that the consumer parked illegally in an area where others pay for parking.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.