ComplaintsforPriority Coin Express

• Initial Complaint

  12/14/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  PCE sent a package of coins to me that I did not order. I returned the package. They have NOT refunded the funds withdrawn from my bank account. They are claiming they refunded my payment but are refusing to supply a tracking number or date refunded. I have filed a complaint with the State ************************ and the *********************

  Business response

  01/03/2024

  This was addressed I have attached supporting documentation. Back on 11/20/23 the transaction in the amount of $2700 was reversed from our bank account to be returned to the customer. We have had multipole calls with the customer to confirm with his bank that the funds were indeed returned back to his account. Because at this point it is in the hand of his bank, The customer would not cooperate with trying to have a conference call with his bank or going down to the bank and calling the business. But again there is nothing left on our end to do the amount was reversed from our account on 11/20/23

  Thank you

  Customer response

  01/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  The amount was NOT returned to my bank. It came out of their account but diff NOT go to my bank. They may have placed the money in a different account or taken it as cash. But it never went to my bank. Stating that it went to my bank is an outright lie on their statement. My bank would not communicate with them due to their false allegations about the funds. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business response

  01/15/2024

  There is nothing that can be said that the customer will accept. This is out of our hands, based upon numerous conversations with our bank. The funds were reversed and send back to the customers bank, unfortunately once that is initiated and the funds are pulled and processed there is no tracking that can be done on our banks end. I have explained to the customer that he has to give these exact details to his bank to find out where the funds were placed internally and then credit  to the clients appropriate account. The funds are somewhere internally within his bank, they have to do an investigation and figure out in this case when funds are sent back to the bank from the federal reserve where then end up going before they are sent to the correct account. At this point there is nothing that can be said that will convince the customer that the funds are located somewhere internally with his bank he has to hear that directly from them. The only thing that would make him happy is offering another $2700 refund which is not feasible being the funds were already debited and sent back. I completely understand the customers frustration and want this matter resolved, however unfortunately I am not able to contact his bank to speak to them to get this issue figured out. I realize this is not something that the customer should have to deal with, but the fact is that it was an internal error with his bank and the only way the matter will be resolved is through them. We do not appreciate accusations such as lying about this matter we are obviously trying to be as helpful as possible to get this matter resolved.

  Customer response

  01/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because the money was NOT returned to my bank. The money was removed from PCEs account but the statement from the bank does NOT show a return to anyplace or person, it an only shows that it came out of the account. It was NOT returned to me or my bank. This is A false claim on the part of PCE! They are lying as to where the funds went! They are still liable for the $2700.00 to me or my bank and should stop filing false claims!

   

  *********************
  
  
  
  
   
  

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