ComplaintsforNew York Builders & Energy Solutions Corp
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Complaint Details
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Initial Complaint
12/02/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In Feb. of 2018 ******** Builders (NYB) installed a new roof on my house. They warrantied their work for 5 years. The roof now has leaks since April 2021. We have been trying to resolve this problem for months, Most calls are picked up by the answering machine and never returned. When we have gotten through to ***** (administrator?) and **** (office manager? ), we have set up meetings for the roofer to have a look. We have never seen or heard from a roofer. We have heard many excuses (from ****) for absence of said roofer (short handed, people don't want to work. covid illness, non covid illness, truck broke down,). The ceilings are getting worse. You take time from work to meet with the roofer and he doesn't show. No phone call, nothing. Time to track down **** again. This is frustrating.Business response
01/11/2022
Roof and skylights were Contracted on 1/26/18 with a start date of 2/6/18 ( see attached)
Roof was started and completed on 2/8/18. (see attached signed completion cert)
NYB was informed of a slow roof leak and set up an inspection for 8/5/21 and found a small water spot in kitchen that was pointed out by the homeowner. (see attached) At that time NYB informed customer that we would back in touch with a service date was still dealing with Labor shortages from the ******19 pandemic. (please see all attached correspondences
**Update** NYB, rep went to house and inspected the areas and dispatched ***** the roofer who performed an on site inspection . Will update back when the completed service ticket is signed off. Thank you.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.