ComplaintsforKing Quality Construction, Inc.
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Complaint Details
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Initial Complaint
04/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I contacted for multiple services with this company. Sales agent openly tells me we are not the cheapest. So i expect ********************** service and good customer service. I can assure you that is not the case.The roof was installed. Sale agent will go on and on how they don't outsource. The truck that came slapped a magnetic sticker over their sign in my driveway (see pic). It's prety obvious.Ok roof is done. In contract they are suppose to install a wall unit AC i purchased ont own. Wasn't completed on the roof installation on 02/28 and still isn't installed. I have to wait for a magical man named "Manny" to install it. He has not come, contacted me or anything. Matter of fact no one returns my calls or will provide an installation date so this AC sits on my floor just waiting. I have called at least 6 to 8 times been promised call backs with confirmed dates and not one date has been confirmed.Day 1 the outsource company also measured my shutters. Obviously those measurements are lost and were never communicated to king *********************** The company asked to me provide measurements. To be clear i hired them so i do not have to climb on a roof yet somehow this is my responsibility. I provided them and king ********************** claims they were on back order then came in but they ordered the wrong size. Yeah ok. What a joke. But the worse part is the outsource worker took off a shutter, measured it and then left the shutter crooked and just drove away (see pic).Day 2 they came and installed the shutters. When the outsource company left they ripped my mailbox off (see pic) and only came back when i called to complain. To date i have **** of contacted work that is not complete. I already had to make my first loan payment.This place is a joke. Look elsewhere. They have absolutely no integrity and are in breach of contract. There are many more companies out there that honor commitments.Buyer be ****.Business response
04/24/2022
Hello,
I apologize for the delayed response. The day we received the complaint our customer was contacted and scheduled to correct any issues. We then went to the homeowners home within a few days and completed all complaints. *** was very happy when we left and completely satisfied.
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Contact Information
125 Wilbur Place Suite 120
Bohemia, NY 11716-1725
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.